Our amazing clients have always been the main engine for Pronto's growth. So many small businesses need help with their website and Internet presence, and it's most often a friend or colleague's recommendation that helps them make a decision.

We all have at least one friend suffering from a bad case of ugly-website-itis.

When we surveyed our clients this summer on how we're doing and where we can improve, the number one request was for support during US working hours. This was not news to us, and we've been wanting to do this for a long time. But before we moved forward, we wanted make sure we could get it right.

Are you all sitting comfortably? Okay, then I'll begin.

Once upon a time, when the internet was new and bright - lived Arthur, a poor but honest IT repairman, who'd spent his savings following his dream of becoming a computer wizard to all who needed his help.

Contact forms are one of the most important parts of a website: helping capture leads, support requests and enhance communication with visitors, so making sure you’re notified all of all form submissions is crucial.

We’ve had a few questions recently from our clients about contact forms, so we wanted to look at some of the issues that pop up with forms, pass on some information and share some best practices for dealing with problems as they arise.

For years, Getty has been the go-to agency for images. Within their digital vaults are millions of pictures, snapshots of everything that exists under the sun; the collected work of more than 150,000 individuals, stock photo agencies, and media organizations.

The Internet has forever changed the way people shop and look for services, but it has also drastically shrunk the attention spans of us all. With infinite information just a click away, we bounce from site to site like mountain goats, always seeking better deals, more trustworthy dealers or simply more interesting offers.

If you need to find some information, what do you do? Do you dust down your encyclopedia, head to your local library, or phone a friend? An encyclo...what? No, these days you’ll do what most of us do: you'll go online.

Most businesses, from Fortune 500 companies to mom-and-pop establishments, need an online presence to survive.

Search Engine Optimization (SEO) is an increasingly complex affair; especially with everyone's default engine, Google constantly changing how it scans the web, seeks out information and stays one step ahead of websites trying to cheat the system.

We've all had that feeling.

Somebody you've never seen before walks into a room or passes you on the street, and you can’t help but instantly falling madly in love with them.

Okay maybe it's not true love, but for one reason or another, the qualities that individual possesses draw you in deeper and compel you to want to get to know them better.

Great customer service is a lot of little things done well, and there’s no end to the list of improvements you and your team can make. When zeroing in on this list of improvements, it’s important to focus your energy on problems that will actually have an impact on customer satisfaction.

Awhile back, we locked our Research & Development Team in a room with an unlimited supply of instant noodles and told them not to come out until they had a new WordPress platform for us. With a serious amount of dedication, skill and hard-work, they delivered what we've lovingly called Project Phoenix.

In order to truly satisfy and wow your customers, you need to know what the experience feels like yourself. This will help you internalize customer service and provide insights into ways you can improve your business.

Expect an exceptional experience in every service situation you find yourself in.