Compare our WordPress maintenance plans
Keep your website in top form with Pronto’s 24/7 managed WordPress maintenance services
TECHNICAL SUPPORT
$99
USD / MONTH
WEBSITE SUPPORT
$249
USD / MONTH
DEDICATED SUPPORT
$599
USD / MONTH
TECHNICAL SUPPORT
$89
USD / MONTH
WEBSITE SUPPORT
$224
USD / MONTH
DEDICATED SUPPORT
$539
USD / MONTH
Full comparison of our Support plans
to cover support solutions of all varieties and degrees.
SERVICEServices & Features |
Dedicated Support$599USD / MONTHCHOOSE PLAN |
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24/7 Uptime Monitoring Automated site checks to make sure your website is up and running 24/7
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24/7 Emergency Support 24/7 WordPress Support experts on hand to fix any issues as they arise
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Premium Hosting Premium tier Google Cloud Network
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Free Migration Free migration to our Kinsta-powered hosting platform
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Maintenance Human support staff to ensure your site is running smoothly
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Daily Cloud Backups Daily cloud backups to ensure that you never lose your latest updates
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Plugin Updates Plugins updates to improve security, reduce bugs, improve performance, and add new features
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Access to Premium Plugins Access to Pronto's premium WordPress plugins to keep your site safe and secure
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Security Optimization Our WordPress experts will audit your site's security measures and make improvements where necessary
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Free SSL Certificate & CDN Keeping your site’s traffic secure through encryption
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Spam Support We use reCAPTCHA to protect your website from spam, fraud, and abuse
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Complete Malware Removal We clean out any suspicious activity and implement measures to ensure it never happens again
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Hack Fix Guarantee If your site is compromised while hosted with us, we’ll fix it for free
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100,000 Visits Able to accommodate up to 100,000 visits per month
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30GB Disk Space Media and data storage up to 30GB
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Staging Site for Testing We use a clone of your live site to test site updates
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Account Dashboard See your website performance data in a way that’s easy to understand
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24/7 Unlimited Website Edits Unlimited website edits to update your content
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Unlimited Website Projects Unlimited website projects to add and update plugins, add new content, and create new custom page layouts
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Custom Page Design WordPress developers to create new pages for your site
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Mobile & Tablet Optimization Helps to make sure your site performs well on any device
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Image & Media Optimization Helps to make sure your site loads quickly
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Dedicated Site Manager A dedicated person to manage your site and take update requests directly from you
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Dedicated Task Board A live task board to monitor your updates as they are being done
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Custom Task Workflows Custom-created request items to match your workflow
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Scheduled Calls Scheduled calls with your Site Manager to talk about your needs
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What our clients say about our WordPress
Maintenance & Support Services
"The team at Pronto excel at making you feel like you're their only customer. The response times are quick, the team is always willing to listen to your needs and work to meet them, and they're always willing to provide great feedback. Pronto helps me shape my ideas into reality, and their experienced design team often makes the final product look way better than it did in my mind. Great work, Pronto team!"
“My project manager was great to work with. She was responsive, set good expectations, and really helped me think through what I wanted to accomplish with my new website.”
“The level of attention to their customers is unmatched. Their follow-up and follow-through are incredible. I recommend them to everyone.”
“Pronto is prompt, easy to work with, and demystifies the process of website building and marketing. Couldn't be happier with the team and experiences. I've recommended them to several of my solo practitioner lawyer buddies.”
“Literally the best web and marketing team on the planet. I have worked with 5+ other firms over the years and when I finally found pronto it was like a breath of fresh air. I have been with them for 6 years now and have done many projects with them.”
“We are delighted with the service Pronto provides to our company. They promptly reply to our requests every time we submit a ticket. Our communications had been via email in most cases, and if you know how to explain yourself, they will get the job done very well. If you rather talk to someone, you can schedule a call with a rep.”
“Great service, detailed oriented, website management service. They have great tools which they have used to help us create an excellent website. Would use them again if I had another website to do. Thank you for taking good care of the site!”
Need help with a WordPress project?
We do more than just host and support WordPress websites, we build them too!
ADVANCED FEATURES
WEBSITE DESIGN
Frequently asked questions
No. On our hosting and maintenance plan, you’ll have access to our technical engineers, but not our website support team.
To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $150/m to take advantage of our unlimited website support!
When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.
We can also unlock your website which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.
- Akismet Anti-Spam (Value = $100/year)
- Elementor Pro (Value = $99/year)
- Essential Addons for Elementor (Value = $40/year)
- Gravity Forms with 45 add-ons (Value = $259/year)
- The Plus Addons for Elementor Page Builder (Value = $39/year)
- WP Rocket (Value = $49/m)
We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!
We also have a small standby team on weekends for emergencies such as website downtime.
We do not offer phone support on our Technical Support or Website Support plans.
However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!.
On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/5.
Pronto websites are built on the powerful WordPress platform using Elementor, one of the most advanced front-end development tools in the industry. Once your site is live, you’ll have full access to the site and Elementor’s WordPress Website Builder to make edits.
Yes, we can. The same team that handles your initial Website Build will be able to customize pages for promoting your products, services, events, or promotions, and for offering visitors free eBooks, videos, and consultations in exchange for their email addresses.
If your site was not built by Pronto, there may be an additional charge for creating new content.
- Small requests, such as single page change, we aim to solve within 24 hours
- Medium requests, such as multiple page changes, we aim to solve within 72 hours
- Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project
When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.
Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.