7 ways you can help us help you!
Add a summary of your request in the subject line, so we can quickly see what is needed for your ticket.
Here are some great examples:
Clear, concise, direct language is best.
The WHAT, WHERE, and WHY are most important.
A good example:
WHAT: Add the attached eBook image with a download form
WHERE: at the top of the of the ‘Cybersecurity’ page
WHY: for our Halloween promotion
An unclear example:
“Promote this eBook on the security page ASAP.”
Letting us know the objective e.g. “Halloween promotion” can help us understand the background of your request and even make suggestions where available!
A picture is worth a thousand words! A screenshot of your request can help us quickly visualize what you’d like and where.
You can also use tools like Loom to record videos of your screen, to explain what you want, or any issues you see.