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INCLUDED
Our Hosting & Maintenance plan, or Technical Support, includes hosting for your website, monthly theme & plugin updates, infrastructure support & uptime monitoring, a site that is secure like Fort Knox, built for speed, and powered by Google’s Premium Cloud Platform through Kinsta, a staging site, daily backups, an SSL certificate, proactive hack and malware removal, and much more!
Pronto-built sites will also get access to our Pronto Dashboard where you will be able to see all your key website metrics and reports.
NOT INCLUDED
Any front-end website edits or support. You’ll need to sign up for one of our support plans for that.
Or, if you need any new content, design, or custom development, you can sign up for a one-time Project.
The Pronto Dashboard is where you can:
Not currently. To ensure we can fully optimize your site’s security, speed, and performance, we only support sites on our Pronto Platform for now.
Yes, you can. You own the rights to your domain name, so Pronto will work with your domain name provider to conduct a DNS update prior to activating your new website. It is a simple technical step that ensures your domain name (which can be registered with GoDaddy, Domain.com, Bluehost, etc.) connects with our servers where your website is hosted.
No. In order to keep your site secure and functional, we do not allow our customers to access the SFTP for their site. We also need to prevent large files being uploaded to our servers.
If you need to access your SFTP for any reason, submit a ticket and our WordPress specialists will help you.
We are happy to help you setup Zapier with your website and create new Zaps, but we don't offer ongoing support or troubleshooting. We recommend reaching out directly to Zapier if you have any issues.
Yes, we have in-depth articles on how DNS works with the following providers:
If your provider is not listed, feel free to ask your Project Manager for assistance or visit our 24/5 online chat via the Pronto Marketing home page.
We recommend you send sensitive data, such as passwords, to us using a tool such as One-Time Secret.
We have a team of WordPress engineers and testers who are dedicated to keeping your site up to date.
Here is an overview of the update process:
Yes, we will troubleshoot and investigate any WordPress conflicts or any plugin that Pronto supports. We will also work directly with the plugin developer on your behalf.
If you don’t see the plugin you’d like to use, let us know and we’ll talk to our development team about adding it, or help you find an alternative.
Pronto knows WordPress, and we are here to make sure your website is always running smoothly, and ensure plugins are operating as intended.
Your website will be hosted on Pronto’s super-secure servers with support from our infrastructure partners, Kinsta and Amazon Web Services (AWS). It will live on our platform — not on your company’s servers or your domain provider’s servers — to ensure the highest level of availability.
We are currently in the process of moving all sites from AWS to Kinsta, which is powered by the Google Cloud Platform. All new sites built from June 2020 onwards will be on this network.
Contact us if you’d like to know which platform your site is on.
We are happy to work with security researchers. We take security, collaboration, and transparency seriously. With this in mind, we have created a program for responsible disclosure of security issues related to our services. If you believe you have found a security vulnerability which could impact us, our clients, or our services, we encourage you to report it to us.
Our rewards range from $100 to $1,000, depending on the severity of the bug found.
We do not offer high availability (HA) hosting, but we do offer an SLA-backed 99.9% uptime guarantee. We can make this SLA, thanks to the flexibility of our container-based infrastructure, proactive load management by the Kinsta Engineering team, and the use of a best-in-class cloud provider in Google Cloud Platform.
We take security extremely seriously at Pronto and have a number of measures deployed and planned. Some security measures are active by default and some can be activated upon request.
Some of these measures include:
Yes, we support both free SSL certificates and custom SSLs. Our free SSL certificates are generated by Cloudflare and are suitable for the majority of websites. However, we also support custom SSLcertificates, for websites that require them.
We can carry out performance optimizations on our Website and Dedicated Support plans. Here are some of the tasks we can perform to improve the speed of your site;
Yes, we have three options for backups:
Why do we charge a fee?
We manage thousands of sites in a multi-site environment, meaning all sites live on the same server and database. Extracting your site from this shared environment requires time and labor from our engineers.
* This service is free if you are on our Elementor platform.
Yes, you will get a staging site, which is a direct copy of your live site.
The staging site IS for Pronto to run and test new updates, and for you to review these updates. It can also be used for testing out new and existing plugins. All new plugins must be sent to Pronto to vet and install.
The staging site IS NOT for developing new layouts or pages. We won't deploy the staging site to the live site, as this is likely to break the live site and lead to data loss.
We have just two limitations, on disk space and site visits.
Disk Space
You get 30GB of disk space for your website. This is sufficient for 99% of all sites we host, with the average site size being 0.5GB.
We charge $50/m per additional 10GB used. We also offer image optimization and media clean up to help reduce the size of your site.
Visits
You get 100,000 visits per month.
We charge $50/m per additional 100,000 visits.
