DEDICATED SUPPORT
Hire a WordPress specialist that knows both your site and you
White-glove WordPress support
Site updates made easy with hassle-free communication
- Your requests are completed faster and more efficiently
- A site manager who understands your business
- A private task board to track progress on site updates
- Phone support for more complex requests
Rangilei Bernardo
Dedicated Support Manager
A more personal way to support your WordPress updates
“Tired of constant updates and endless tickets for your WordPress website? We hear you. That's why we've created our Dedicated Support service, designed specifically for busy business owners like you who crave hassle-free communication..
We know the pain of having too many cooks in the kitchen, each not quite getting what you need. Let's introduce your new best friend: your Dedicated Site Manager.
They are your single point of contact, someone who knows your website inside out. They'll be there for you, offering personalized help, taking calls, and even managing your projects from start to finish.
Communication is made easy and efficient, just as it should be.”
Our Site Managers
Working with a dedicated site manager will save you hours of frustration, and help you update your WordPress website smoothly
Jentri Fule
Jentri’s WordPress development expertise includes work with popular builders like Elementor, Beaver Builder, and WP Bakery.
Over his six years of experience, he has developed an eye for design and gained hands-on experience working with clients in the tech, beauty, and e-Sports industries.
- DESIGN SAVVY
- PAGE BUILDERS
- WOOCOMMERCE
Pablo Cobo
With over four years of WordPress experience under his belt, Pablo is equipped to handle front end development tasks for website owners who need quick project turnaround times.
He has particular expertise working with nonprofits, MSPs, and retail clients.
- ELEMENTOR
- TROUBLESHOOTING
- PROJECT MANAGEMENT
Michaela Dolorfino
Michaela is a versatile project manager, equipped to handle front-end development tasks on top of her strong website project management skills.
She has vast experience in working with nonprofits, MSPs, and retail companies, and her critical thinking and attention to detail allow her to find ways to proactively suggest improvements to your project.
- PROJECT PLANNING
- COMMUNICATIONS
- PROJECT MANAGEMENT
Juan Gomez
Juan is a skilled and passionate web developer. He leverages his expertise in both front-end and back-end technologies to create user-friendly, responsive websites and applications that cater to each client’s unique needs.
His expertise goes beyond static websites. He’s proficient in creating custom WordPress themes and plugins, optimizing eCommerce experiences, and using modern web technologies.
- TROUBLESHOOTING
- WEB SAVVY
- CMS
Dedicated support that adapts to your website projects
Task Prioritization & Scheduling
Great for dynamic organizations and event-focused entities
Adding New Landing Pages and Blog Posts
Great for in-house marketing teams or agencies
Proactive Problem-Solving
Great for businesses that lack an internal team but need their website maintained proactively
Adding Advanced Plugins or Features
Great for WooCommerce or directory websites
Dedicated and custom support for your WordPress website
Your dedicated site manager
No more switching between support agents. Your dedicated Site Manager will handle all of your website support requests.
A private task board just for you
Forget about the endless chain of emails. See the progress on your support requests by using your own Trello board.
A private task board just for you
Forget about the endless chain of emails. See the progress on your support requests by using your own Trello board.
Tailored website support
Your Site Manager will get to know your business operations in order to provide better suggestions and improvements for your site.
Flexible WordPress Support Plans
30-day rolling contract
TECHNICAL SUPPORT
$99
/m
Ideal for offloading maintenance tasks and keeping your site in top shape
DEDICATED SUPPORT
$599
/m
Ideal for large sites or scheduled calls and planning monthly projects
WEBSITE SUPPORT
$299
/m
Ideal for designing and building new pages or adding content, images and videos
Everything in Tech Support
TECHNICAL SUPPORT
$89
/m
Ideal for offloading maintenance tasks and keeping your site in top shape
DEDICATED SUPPORT
$539
/m
Ideal for large sites or scheduled calls and planning monthly projects
WEBSITE SUPPORT
$269
/m
Ideal for designing and building new pages or adding content, images and videos
Everything in Tech Support
All Plans Include:
- Account Dashboard
- Hack Fix Guarantee
- 100,000 Visits
- 30GB Disk Space
Adam Porteous
Head of Sales & Partnerships
To learn more about all plans, speak to Adam!
Let’s talk about which plan is right for you!
Leave the updates to our dedicated WordPress experts
TESTIMONIALS
Don’t settle for less than great service
Our dedicated experts keep client WordPress websites up to date and performing optimally!
Mallory Crooks
The Ability Center
“Since we joined the Dedicated Support plan, all of our requests have been completed faster and more efficiently. It really helps to have your own task board and Site Manager.”
Amanda Russell
SHARE Cancer Support
“We really enjoy working with Pablo. He understands our organization and puts in extra effort to ensure the information we post is easily accessible and accurate. Pablo also provides helpful insights into how we can improve our website functionality.”
Stephanie Strachan
Club 4 Fitness
“I can not stress enough how beneficial it is to have the same person dealing with all our support requests. Pablo is easy to reach and is always willing to help.”
What is included and what isn’t?
Dedicated Support offers a premium WordPress service experience but this doesn’t mean that your specialist will do everything under the sun
Requests covered in our Dedicated Support plan:
Website Edits
- Fixing forms, buttons, headers, and main navigators
- Adjusting image and video placement
- Fixing broken links and redirections
- Addressing WordPress bugs and errors
- Design, Development & Content Projects
Creating new pages
- Adjusting custom page layouts
- Adding blog articles
Feature Implementation
- Finding and adding the right plugins
- Implementing changes suggested by your in-house marketer or Pronto SEO and Marketing specialists, if you’re utilizing these services
Requests covered as a one-time paid project:
- Website SEO audit
- Writing custom blog articles
- Full website design & rebuild
- Developing your WooCommerce store
- Developing custom API integrations
Schedule a free consultation
Just submit this no-obligations consultation request to start the conversation, and we’ll get to work!
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Frequently asked questions
There are two main differences between our Website Support plan and Dedicated Support:
- You get a dedicated Site Manager who will handle all requests related to your website.
- You’ll work with your Site Manager through a private task board outside of our normal help desk.
Our Website Support plan doesn’t include a Site Manager in order to provide a more affordable service.
Our Dedicated Site Managers can handle various issues and updates independently. For larger projects, they assume the project manager role, collaborating with experts like Editors, Designers, and Developers to effectively manage and support your website.
Our Dedicated Site Managers can assist with a wide range of issues and updates:
Website Edits
- Fixing forms, buttons, headers, and main navigators
- Adjusting image and video placement
- Fixing broken links and redirections
- Addressing WordPress bugs and errors
- Design, Development & Content Projects
Creating new pages
- Adjusting custom page layouts
- Adding blog articles
Feature Implementation
- Finding and adding the right plugins
- Implementing changes suggested by your in-house marketer or Pronto SEO and Marketing specialists, if you’re utilizing these services
Please note that while the site manager can assist with implementing SEO and Marketing tasks, their primary focus is on website management and support. They will not be responsible for providing specific SEO and Marketing recommendations to improve your website.
Yes, your site manager can help improve the speed of your website. They will work with the technical team at Pronto to apply the appropriate updates to improve the speed of your site.
Yes, our dedicated site managers are committed to providing proactive recommendations and suggestions to improve your website’s UI/UX design, layout, WordPress structure, performance and usability. However, please note that the site manager’s primary focus is on website management and support.
They will not be responsible for providing specific SEO, Marketing and business recommendations.
We ensure the quality and consistency of our service through ongoing training, regular performance evaluations, consistent quality control processes, and adherence to best practices in website management and support.
Yes! Our Dedicated Support Service includes emergency support for critical website issues, such as security breaches or server failures. We have a team of specialists available and on standby 24/7 to address these urgent matters if your site manager is not available.
We prioritize these issues to minimize downtime and keep your website operational. If you face these issues outside of your site manager’s working hours, you can reach out to us via live chat for prompt support.
Yes. We always encourage open and proactive communication to ensure your website’s success.
Our site managers have varying schedules, but they are generally available on live chat, calls and on project management tool from 8-11am EST.
We kindly ask you to schedule meetings in advance to arrange calls with your site manager during or outside of their scheduled hours. This ensures that we can accommodate your needs while respecting the availability of our dedicated site managers.
No! Our Dedicated Support service exists to provide a customized support experience to address the unique technical requirements of your WordPress Website and industry. As a full-service WordPress agency, we are equipped to handle a wide range of industries and website types, including e-commerce, blogs, educational platforms, non-profit organizations, and many more.
We are committed to delivering exceptional support, and our team of WordPress experts is constantly updating their knowledge and skills to ensure we can offer the best possible assistance for your website, regardless of your industry or website type. If you have any specific concerns or questions, please feel free to contact our sales specialist for more information.
You can downgrade from Dedicated Support back to any of our other two support plans at any time. Just let us know and we’ll adjust your monthly fee starting with your next invoice.
If you wish to change your dedicated site manager, please inform your site manager you’d like to speak with their manager or send an email to [email protected]. We will arrange a call with you to understand the situation better and work together to find the best solutions to ensure a smoother experience moving forward. Our priority is to address your concerns and provide the highest level of support and satisfaction.
To cancel or modify your Dedicated Support Service subscription, you can inform your Site Manager and they will review your request and guide you through the process to ensure a smooth transition.