WordPress Support Plans

Keep your website in top form with Pronto’s 24/7 WordPress support plans

PAID MONTHLY
PAID YEARLY
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TECHNICAL SUPPORT

$99

/m

Ideal for offloading maintenance tasks and keeping your site in top shape
Maintenance & Hosting
WordPress Engineers
24/7 Uptime Monitoring
24/7 Emergency Support
WordPress & Plugin Updates
Security Optimization
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WEBSITE SUPPORT

$249

/m

Ideal for designing and building new pages or adding content, images and videos

Everything in Tech Support

Designers, Developers, Copywriters
Unlimited 24/7 Website Edits

Unlimited Website Projects*

Custom Page Design & Build
24/7 Chat Support
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DEDICATED SUPPORT

$599

/m

Ideal for large sites or scheduled calls and planning monthly projects
Everything in Web Support
A Dedicated Site Manager
A Dedicated Task Board
Schedule Monthly Tasks
Custom Task Workflows
Scheduled Calls
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TECHNICAL SUPPORT

$89

/m

Ideal for offloading maintenance tasks and keeping your site in top shape
Maintenance & Hosting
WordPress Engineers
24/7 Uptime Monitoring
24/7 Emergency Support
WordPress & Plugin Updates
Security Optimization
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WEBSITE SUPPORT

$224

/m

Ideal for designing and building new pages or adding content, images and videos

Everything in Tech Support

Designers, Developers, Copywriters
Unlimited 24/7 Website Edits

Unlimited Website Projects*

Custom Page Design & Build
24/7 Chat Support
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DEDICATED SUPPORT

$539

/m

Ideal for large sites or scheduled calls and planning monthly projects
Everything in Web Support
A Dedicated Site Manager
A Dedicated Task Board
Schedule Monthly Tasks
Custom Task Workflows
Scheduled Calls

Our WordPress Maintenance & Support Plans Compared

Not all our clients’ needs are the same. That’s why we’ve built three support tiers to cover support solutions of all varieties and degrees.

SERVICE

Features & Pricing

Technical Support

$99

USD / MONTH
CHOOSE PLAN

Website Support

$249

USD / MONTH
CHOOSE PLAN

Dedicated Support

$599

USD / MONTH
CHOOSE PLAN

24/7 Uptime Monitoring

Automated site checks to make sure your website is up and running 24/7

24/7 Emergency Support

24/7 WordPress Support experts on hand to fix any issues as they arise

Premium Hosting

Premium tier Google Cloud Network

Free Migration

Free migration to our Kinsta-powered hosting platform

Maintenance

Human support staff to ensure your site is running smoothly

Daily Cloud Backups

Daily cloud backups to ensure that you never lose your latest updates

Plugin Updates

Plugins updates to improve security, reduce bugs, improve performance, and add new features

Access to Premium Plugins

Access to Pronto's premium WordPress plugins to keep your site safe and secure

Security Optimization

Our WordPress experts will audit your site's security measures and make improvements where necessary

Free SSL Certificate & CDN

Keeping your site’s traffic secure through encryption

Spam Support

We use reCAPTCHA to protect your website from spam, fraud, and abuse

Complete Malware Removal

We clean out any suspicious activity and implement measures to ensure it never happens again

Hack Fix Guarantee

If your site is compromised while hosted with us, we’ll fix it for free

100,000 Visits

Able to accommodate up to 100,000 visits per month

30GB Disk Space

Media and data storage up to 30GB

Staging Site for Testing

We use a clone of your live site to test site updates

Account Dashboard

See your website performance data in a way that’s easy to understand

24/7 Unlimited Website Edits

Unlimited website edits to update your content

Unlimited Website Projects

Unlimited website projects to add and update plugins, add new content, and create new custom page layouts

Custom Page Design

WordPress developers to create new pages for your site

Mobile & Tablet Optimization

Helps to make sure your site performs well on any device

Image & Media Optimization

Helps to make sure your site loads quickly

Dedicated Site Manager

A dedicated person to manage your site and take update requests directly from you

Dedicated Task Board   

A live task board to monitor your updates as they are being done

Custom Task Workflows 

Custom-created request items to match your workflow

Scheduled Calls   

Scheduled calls with your Site Manager to talk about your needs

Experts in today’s most powerful WordPress tools

Trusted by leading professional service firms

What our clients say about how we help them support their WordPress websites

Brad Vali

Brad Vali

Crescent Printing & Copying

We’re very happy with Pronto’s turnaround time — they always deliver in a timely manner. Their team manages tasks and communicates with us quickly and efficiently.

Naruedee

Naruedee Chanchamcharat

Talis Asset Management

Pronto helps us on WordPress updates, and we have no need to hire permanent staff. They provide quality services at an acceptable cost.

Alex markov

Alex Markov

President, Red Key Solutions

Literally the best web and marketing team on the planet. I have worked with 5+ other firms over the years and when I finally found pronto it was like a breath of fresh air. I have been with them for 6 years now and have done many projects with them.

Andreika Myers

Andreika Meyers

East Coast Repair and Fabrication

Pronto has created and hosted three websites for us, personalized an SEO strategy, provided analytics and reporting, unlimited revisions and copywriting, and 24/7 support. I’ve had a good experience working with them. Their understanding of design is also impressive.

Four Turnberry Place

Four Turnberry Place

TantraNova Institute

I appreciate that the project management, website maintenance, and hosting are under one umbrella. There’s a high level of reliability that I appreciate very much.

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Need help with a Website project?

We do more than just support WordPress websites, we build and promote them too!

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ADVANCED FEATURES

from $500

Take your site to the next level by adding advanced features such as an e-store, event calendar, and more!

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WEBSITE BUILDS

from $3,500

Get a custom site built from the ground up with brand new designs and structure that covers website SEO best-practices.

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Still considering your options?

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Frequently asked questions​

No. On our hosting and maintenance plan, you’ll have access to our technical engineers, but not our website support team.

To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $150/m to take advantage of our unlimited website support!

Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.

When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.

We can also unlock your website which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.

All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder – Elementor. These sites include the following premium plugins for free with your support plans:

  • Akismet Anti-Spam (Value = $100/year)
  • Elementor Pro (Value = $99/year)
  • Essential Addons for Elementor (Value = $40/year)
  • Gravity Forms with 45 add-ons (Value = $259/year)
  • The Plus Addons for Elementor Page Builder (Value = $39/year)
  • WP Rocket (Value = $49/m)

 

TOTAL VALUE = $586/year

We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!

Our support team operates 24 hours a day, 5 days a week, from 4pm PDT on Sundays to 4pm PDT on Fridays.

We also have a small standby team on weekends for emergencies such as website downtime.

We do not offer phone support on our Technical Support or Website Support plans.

However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!

On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/5.

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

  • Small requests, such as single page change, we aim to solve within 24 hours
  • Medium requests, such as multiple page changes, we aim to solve within 72 hours
  • Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project

Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.

When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.

Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.