Technical Support

24/7 WordPress Maintenance Services - Fast & Reliable Support

Our high-quality WordPress maintenance services provide hosting, backups, and security fixes, ensuring your site consistently performs at its best with a 99.9% uptime guarantee.

wordpress maintenance graphic

Is your company experiencing these website issues?

Experience the difference with our comprehensive WordPress maintenance services

Adam Selley

Adam Selley
Head of Technical Support

Your team of WordPress maintenance engineers ensuring your site runs smoothly 24/7

“We’re a web marketing execution partner that’s powered by real people and the fast and reliable Google Cloud Platform.”

WordPress maintenance plan

icon wordpress maintenance

$99

USD / MONTH

Optional add-on services

speed optimization icon

SPEED OPTIMIZATION

$500 / SITE

A fast site enhances user experience, drives traffic, and boosts your SEO!

website backups

EXTRA HOURLY BACKUPS

from $100 / MONTH

Frequent site changes or orders? Increase backup frequency for more restore points with our WordPress maintenance services.

Delegate the administration of your WordPress site
to our maintenance experts

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Business Websites

No matter the size of your business, downtime or hours spent troubleshooting issues with your registrar or web hosting company is unacceptable. Our WordPress maintenance services don’t just close tickets; we solve problems for you.

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Complex Websites

Whether you have a WordPress Multisite or a sizable WooCommerce store, our WordPress maintenance expertise ensures seamless operation.

icon high traffic websites

High-Traffic Websites

For sites with over 100,000 monthly visitors and large marketing campaigns, our WordPress maintenance and support services provide the technical expertise to ensure your site scales with traffic surges.

Reliable updates by humans

Our monthly manual updates ensure your WordPress site stays current with the latest features and security patches.

24/7 uptime monitoring

We perform checks every 2 minutes to ensure your site is up and running. Our hosting provider is alerted if a site goes down, and our WordPress maintenance engineers promptly investigate.

Pure speed

We employ complete resource isolation, automatic scalability, and high availability to maintain blazing-fast site speeds.

Seriously secure

We implement active and passive protocols to fend off attacks, hacks, and malicious actors from compromising your site.

How does Pronto’s WordPress maintenance compare
to other services?

Services & Features

Generalist
Web
Hosting

Managed
WordPress
Hosting

Pronto WordPress Maintenance

Monthly Price

$10 - $140

$30 - $675

$99

Hosting & Backup

100% Private Server Container


starting at $140/m


by default


by default

WordPress Engineers

2.5% of staff

8.5% of staff

24% of staff

Free Access to Premium Plugins

Hack Fix Guarantee

WordPress Updates

Automated

Automated

Planned & Tested

Adding New Plugins

Do It Yourself

Do It Yourself

Deployed & Tested

Security Fixes

Email Notifications

Proactive & Reactive

Security Pledge

Varies

Hack-fix guarantee

Technical Support

Tell You How To Do It

Tell You How To Do It

Done For You

Hours You Save Each Month

1 HOUR

(min. $80 of your time)

2 HOURS

(min. $160 of your time)

Cost of Fixing a Broken Site After an Update or Plugin Issue

Not Available

min. $300 through a
Freelancer

Not Available

min. $300 through a
Freelancer

Done For You

Included in Monthly Fee

Which WordPress maintenance service is right for your business?

A generalist web host is great for new or very small businesses

Comfortable maintaining technical aspects themselves or with a freelancer


That have simple WordPress sites with few plugins


That have very little website traffic

A managed wordpress hosting service is great for businesses or agencies

With one or more full-time wordpress engineer on staff

 

Are looking to improve their site’s technical performance

 

That have growing website traffic and storage needs

 
Pronto is great for businesses and agencies

To focus on higher values tasks without compromising their site’s performance

 

That need to address security and technical issues faster

 

Managing websites with many or complex plugins

 
Adam porteous

Adam Porteous

Head of Sales & Partnerships

To learn more about all plans,
speak to Adam!

Let’s talk about which plan is right for you!

Leave technical updates to our WordPress maintenance engineers

WordPress Focused
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Happy clients
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Sites hosted & maintained
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Years serving SMBs
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TESTIMONIALS

Trusted by leading professional service firms

What our clients say about how we help them support their WordPress websites 

quote
isabella vallejo

Isabella Vallejo

Alvalley

“Our website is working wonderfully! it is fast and safe and any slight issue we have, the Pronto team is on top of it working hand in hand with us.”

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quote
paul boon

Paul Boon

Akaliko

“Pronto has been very consistent and reliable. Our previous hosting provider was nothing of the sort. We were constantly chasing them and clamoring for attention. Pronto on the other hand has been rock solid in their response and overall customer care.”

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quote
jessica tuttle

Jessica Tuttle

Wholesale Direct Carports

“Pronto is cost effective and just easy to work with. They are always responsive and always deliver in a timely manner.”

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Is this service right for you?

icon good fit

It’s a great fit if…

icon bad fit

It’s not a great fit if…

A feature-rich WordPress maintenance service

Developed over 10 years and maintaining thousands of sites every day

Security

Secure WordPress Hosting

Active and passive measures to stop attacks

Security

Unique Login URLs

Prevent hackers from finding your admin login page

Security

Two-Factor Authentication

Make sure only you and your team can access your WordPress Dashboard

Security

SSL certificate included

Keeping your site’s traffic secure through encryption

Security

XML-RPC disabled

Reduce risk of brute force attacks

Security

HTTP Security Headers

Harden your site’s security

Security

WordPress Security Plugins

Extra on-site security

Security

Database Security

Protecting your data at the source

Security

Secure File and Server Permissions

Preventing unauthorized access to your site files

Security

reCAPTCHA Support

Protects your website from spam, fraud, and abuse

Security

Hardware firewalls

Extra layers of security

Security

DDoS detection

Prevents downtime due to DDoS attacks

Security

Encrypted SFTP and SSH connections (no FTP)

To keep your files protected

Performance

Latest Stable PHP Version

Keeping the backbone of WordPress strong with PHP 7.4 and 8.0

Performance

Latest WordPress supported versions

Squashing bugs and boosting site performance

Performance

Image Optimization

Optimized images and serve with the correct size to help reduce page size

Performance

Nginx

Reverse proxy, HTTP cache, and load balancer

Performance

Choose your data center

Host your site near your customers

Performance

Premium tier network

Get the best of Google’s Cloud Network

Performance

Server-level caching

Helps to keep your site loading quickly

Performance

Performance monitoring

Using New Relic to highlight and eliminate performance issues

Performance

16 Dedicated PHP Workers

Execute simultaneous WordPress tasks quickly

Performance

Media Cleaner

Reduce website bloat by removing unused media

Performance

Powered by Google Cloud

The largest, fastest, and most secure network on the planet

Reliability

Performance monitoring

Using New Relic to highlight and eliminate performance issues

Reliability

Hack fix guarantee

If your site is compromised while hosted with us, we’ll fix it for free

Reliability

Expert WordPress support

Work directly with WordPress support specialists

Reliability

Staging site for testing

We use a clone of your live site to test site updates

Reliability

Human testers

Dedicated WordPress testers to keep your site up-to-date

We will never stop improving!

New security, performance, and reliability features added frequently

Schedule a free consultation

Submit this form to discuss how our WordPress website maintenance service can help keep your site and business up and running.

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Frequently Asked Questions

 INCLUDED

Our WordPress Hosting & Maintenance plan, or Technical Support, includes hosting for your website, monthly theme & plugin updates, infrastructure support & uptime monitoring, a site that is secure like Fort Knox, built for speed, and powered by Google’s Premium Cloud Platform through Kinsta, a staging site, daily backups, an SSL certificate, proactive hack and malware removal, and much more!

You will also receive a monthly report with all your key website metrics.

 NOT INCLUDED

Any front-end website edits or support. You’ll need to sign up for one of our support plans  for that.

Or, if you need any new content, design, or custom development, you can sign up for a one-time Project.

Yes, we will troubleshoot and investigate any WordPress conflicts or any plugin that Pronto supports. We will also work directly with the plugin developer on your behalf.

If you don’t see the plugin you’d like to use, let us know and we’ll talk to our development team about adding it or help you find an alternative.

Pronto knows WordPress, and we are here to make sure your website is always running smoothly, and ensure plugins are operating as intended.

Yes, you can. You own the rights to your domain name, so Pronto will work with your domain name provider to conduct a DNS update prior to activating your new website. It is a simple technical step that ensures your domain name (which can be registered with GoDaddy, Domain.com, Bluehost, etc.) connects with our servers where your website is hosted.

Yes, we have in-depth articles  on how DNS works with the following providers:
  • GoDaddy
  • Cloudflare
  • Domain.com
  • Namecheap
  • Network Solutions
If your provider is not listed, feel free to ask your Project Manager for assistance or visit our online chat via the Pronto Marketing home page.
We recommend you send sensitive data, such as passwords, to us using a tool such as One-Time Secret .

We have a team of WordPress engineers and testers who are dedicated to keeping your site up to date.

Here is an overview of the update process:

  1. Generate a fresh staging site based on your live site
  2. Update WordPress core, theme, and all plugins on the staging site
  3. Run our laundry list of tests, and track bugs and issues
  4. Apply fixes to issues and re-run tests
  5. Share staging site with you to review
  6. Push approved updates to live site
  7. Provide you with a summary of the updates and information about new features and changes

Your website will be hosted on Pronto’s super-secure servers with support from our infrastructure partners, Kinsta and Amazon Web Services (AWS). It will live on our platform — not on your company’s servers or your domain provider’s servers — to ensure the highest level of availability.

Our WordPress Maintenance solution includes Kinsta‘s WordPress managed hosting service, which is powered by the Google Cloud Platform.

We do not offer high availability (HA) hosting, but we do offer an SLA-backed 99.9% uptime guarantee. We can make this SLA thanks to the flexibility of our container-based infrastructure, proactive load management by the Kinsta Engineering team, and the use of a best-in-class cloud provider in Google Cloud Platform.

We take security extremely seriously at Pronto and have a number of measures deployed and planned. Some security measures are active by default and some can be activated upon request.

Some of these measures include:

  • Installing SSL certificates – the first step for improving security on a website
  • Activating 2FA – any WordPress user account can be configured with 2FA upon request
  • Enabling HTTP security headers – available on all websites upon request
  • Akismet & reCAPTCHA spam protection – to protect your site against unwanted bot and spam entries
  • Custom WordPress login URL – reduces brute force attacks by hiding the login URL. Soon to be available on all websites upon request
  • 30-day update cycles – keeping your website up-to-date is vital. We are starting to roll out 30-day updates across all our sites
  • And many more! – we have many more security features deployed such as server side protections, and on-site security fixes

Yes, we support both free SSL certificates and custom SSLs. Our free SSL certificates are generated by Cloudflare and are suitable for the majority of websites. However, we also support custom SSL certificates for websites that require them.

We can carry out performance optimizations on our Website and Dedicated Support plans. Here are some of the tasks we can perform to improve the speed of your site;
  • Optimize Images
  • Specify Image Dimension to Load in Proper Size Images
  • Reduce Server Response Time
  • Inline JS and CSS for small file
  • Preload for Google fonts and local fonts
  • Remove unused JS and CSS
  • Minify Javascript and CSS
  • Leverage Browser Caching
  • Enable Compression
  • Render-Blocking Resources
  • Remove Query Strings
  • Combine Requests
  • Lazy Loading Images
  • Inline Critical CSS
  • Activate CDN Support
  • And more
Get a FREE Website Performance & Security review here.

Yes, we have three options for backups:

  1. Content Export (free) – This just includes website content such as page content, images, white papers, and blog posts, but does not include our WordPress theme, plugins, database, or web code.
  2. Full Backup file ($499 fee*) – This includes all content plus our WordPress theme, plugins, database, and web code. (Licenses and some Pronto-specific plugins will be removed.)
  3. Full Backup with complete migration ($1,999 fee) – This includes everything from option 2, plus a dedicated engineer to help you get set up on your new host. (Licenses and some Pronto-specific plugins will be removed.)

Why do we charge a fee?

We manage thousands of sites in a multi-site environment, meaning all sites live on the same server and database. Extracting your site from this shared environment requires time and labor from our engineers.

* This service is free if you are on our Elementor platform.

Yes, you will get a staging site, which is a direct copy of your live site.

The staging site IS for Pronto to run and test new updates and for you to review these updates. It can also be used for testing out new and existing plugins. All new plugins must be sent to Pronto to vet and install.

The staging site IS NOT for developing new layouts or pages. We won’t deploy the staging site to the live site, as this is likely to break the live site and lead to data loss.

We have just two limitations, on-disk space and site visits.

Disk Space
  • You get 30GB of disk space for your website. This is sufficient for 99% of all sites we host, with the average site size being 0.5GB.
  • We charge $50/m per additional 10GB used. We also offer image optimization and media clean-up to help reduce the size of your site.
Visits
  • You get 100,000 visits per month.
  • We charge $50/m per additional 100,000 visits.
What counts as a visit?

No. In order to keep your site secure and functional, we do not allow our customers to access the SFTP for their site. We also need to prevent large files being uploaded to our servers.

If you need to access your SFTP for any reason, submit a ticket and our WordPress specialists will help you.

Yes, we can support websites we don’t host, but we cannot guarantee certain features, such as:

  • Monthly WordPress updates – Core, plugin and theme files updates every month by human testers
  • Hack fix guarantee – If your site is compromised while hosted with us, we’ll fix it for free
  • Staging site– We provide each site with its own staging site to plan and test site updates
  • Premium tier network – We host our sites on the best of Google’s Cloud Network
  • Choose your data center – 30+ data centers to host your website from
  • CDN Included – Speed up content delivery and reduce page load time with our HTTP/3-enabled CDN powered by Cloudflare
  • 16 Dedicated PHP Workers – Used to execute simultaneous WordPress tasks quickly
  • Server-level & Edge caching – Helps to keep your site loading quickly
  • Latest Stable PHP Version – We use the latest PHP technology with PHP 8.0 and 8.1
  • Secure WordPress hosting – Our host-chosen host provides state-of-the-art active and passive measures to stop attacks.
  • SSL Certificates – This is included in every website we host as standard
  • XML-RPC disabled – We disable known vulnerabilities to reduce the risk of brute force attacks
  • Database Security & Secure File and Server Permissions – Our servers come with robust database security that protects your data at the source
  • DDoS detection – We provide active measures to prevent downtime due to DDoS attacks
  • Encrypted SFTP and SSH connections (no FTP) – We only use the most secure protocols to access server files



Here are a few things to be aware of if you decide to host your site


    • We recommend you keep your website up-to-date and perform major updates on a staging environment first
    • Please provide us with a staging environment, so our developer can perform major updates here before we implement it on the live site.
    • Make sure to back up your website frequently. We recommend doing it daily.
    • The credentials to access your website dashboard will be kept in Pronto’s password manager platform and shared with our team to ensure that all Pronto agents can access your website.

 

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