Yes, we do! Read below to see what is included within “website edits”.
Website edits include any changes that can be carried out by our WordPress Support Specialists, without the need of additional copywriters, designers, or developers. Normally this includes changes to your existing pages or content, but can also include adding new content as long as it’s provided by you, e.g. adding a new blog post where you’ve sent in the ready-to-go copy and images.
This also includes backend edits such as website setup, configuring and troubleshooting plugin settings where supported, and HTML/CSS adjustments.
Anything that requires new content creation or more custom web development can be carried out by our Projects team on a pay-per-project basis:
Copywriting or editing such as creating headlines, service pages, or proofreading content
Design work such as graphic design, image/icon sourcing, new page layouts, or creating mockups
No. On our hosting and maintenance plan you’ll have access to our technical engineers, but not our website support team.
To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $100/m to take advantage of our unlimited website support!
Yes, you can! You’ll have full access to the backend of your site to make changes yourself via the WordPress dashboard. If you're signed up to our Website Support or Dedicated Support plans, you can also send any website requests to us and we’ll take care of them for you.
Yes, providing it passes our plugin policy which ensures the plugin is not a security risk and works well with the other plugins on our platform.
When you request a new plugin or feature, our team might recommend an alternative that we already support, or that we know is tried and tested.
We can also unlock your website which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating or removing plugins can cause the site to break
In Website Support, each individual website request is handled on a first come, first served basis on our helpdesk by any one of our support specialists.
However, in Dedicated Support, you’ll have your own Site Manager who is familiar with your website, knows your preferences, and can take care of your requests with better understanding of your overall business.
You’ll also have your own personal task board where you can easily add and monitor all requests, and discuss changes via phone with your Site Manager at any time.
If you have a complex site, rely on your site for a majority of your business, or just need that extra attention to detail, we recommend giving Dedicated Support a try! Learn more about Dedicated Support here.