WordPress Maintenance & Support for business owners

Get a team of WordPress experts to support and maintain your website 24/5.

See Plans

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We'll host, maintain, and support your website,
so you can focus on running your business!

Unlimited website edits and a fully optimized site

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Host

State-of-the-art hosting for your WordPress website

World-class security paired with lightning-fast load times on Google's Premium Cloud Platform

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Maintain

Keeping WordPress updated and optimized is not just convenient, it’s critical!

Monthly theme and plugin updates, daily backups, and a Website Report every month

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Support

We're here to help with your website requests and WordPress questions

24/5 website edits and WordPress experts at the ready to make your vision a reality

Our Support Plans

Request a consultation for more info, and ask about our discounts on annual plans!

Pronto Platform

Hosting & Maintenance

Shared Support

Includes Pronto Platform

Dedicated Support beta

Includes Pronto Platform

FLAT MONTHLY FEE

$99/m

$199/m

$499/m

Pronto Dashboard

Access to analytics, billing, and support tickets

WEBSITE EDITS

Unlimited 24/5 website edits

See what is and isn't included here

Unlimited 24/5 website edits

See what is and isn't included here

Communication & Task Management

Technical support only


Requests resolved by an expert
from our WordPress team



All requests handled by your dedicated Site Manager

COORDINATION OF ADD-ON PROJECTS
Requests not included in main Support plans

Work with the Pronto
Projects team

Work with the Pronto
Projects team

Work directly with your
Site Manager

FEATURES

Access to our premium plugins + install any plugin that passes
our policy

Access to our premium plugins + install any plugin that passes
our policy

Access to our premium plugins + install any plugin that passes
our policy

To learn more about all our Support plans, speak to Adam!

Let’s talk about which Support plan is right for you!

Adam Porteous
Head of Sales

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What makes Pronto unique?

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Projects

Need more than just WordPress Support? Pronto can take care of any website project from design and copywriting tasks to custom development.

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Analytics

All your important site metrics at your fingertips. See how your marketing initiatives are performing and if you're meeting your performance goals.

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Platform

There's no better place for your WordPress website than our lightning-fast platform, connected to a highly secure network.

What happens when you sign up for a Support plan?

Onboarding to Pronto Platform
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Choose your Support Plan

We offer a variety of plans so you can get one that best suits your business needs and requirements.

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We'll set up your site

We’ll begin by connecting your website to our platform, running your daily backups, and installing our premium plugins.

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And get it optimized

Images will be optimized, plugins fully updated, security fixes applied, and a full report of improvements sent.

Ongoing Support
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Send us your requests

You'll now have access to our full team of WordPress experts to request your changes or ask your technical questions.

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Receive monthly reports

You’ll start to receive regular analytics reports highlighting your traffic, SEO metrics, form submissions, and more.

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Have peace of mind

Rest at ease knowing your website is in safe hands, and Pronto is always here to support you!

Does your WordPress site
need extra attention?

Get a dedicated Site Manager to support
your online presence.

See Plans

Your Site Manager will…

...understand your preferences

...proactively work on your website

...learn your unique operations

...know the right integrations for you

Need help with a WordPress project?

We do more than just host and support WordPress websites, we build them too!

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Website Builds

Get a custom site built from the ground up

Website builds start at $4,500

Learn More about Pronto Projects

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Website Migrations

Let’s talk about your requirements!

Website migrations start at $3,000

Let us know about your project

Frequently asked questions

INCLUDED

Website edits include making adjustments or fixes to your existing website's content. This can also include duplicating something that already exists on your website (e.g. a section/page layout) and adding new ready-to-go content or media provided by you.

This also includes back-end edits such as website setup, configuring & troubleshooting plugin settings where supported, and HTML/CSS adjustments.

NOT INCLUDED

Anything that requires new content sourcing/creation or more custom web development:

  • Copywriting or editing tasks such as creating headlines, service pages, or proofreading content
  • Design work such as graphic design, image/icon sourcing, new page layouts, or mockups
  • Development work that is more complex, such as JavaScript/PHP changes, new page designs, plugin/theme code edits, and any large-scale edits that would take more than 30 mins (such as content uploads and migrations)

We have a dedicated projects team called Pronto Projects who can take care of your development, design, and copywriting needs on a pay-per-project basis.

INCLUDED

Our hosting & maintenance plan, called Pronto Platform, includes:

  • hosting for your website
  • monthly theme and plugin updates
  • 24/7 infrastructure support and uptime monitoring
  • ironclad website security and peak connection speeds thanks to Google’s Premium Cloud Platform (through Kinsta)
  • a staging site
  • daily backups
  • an SSL certificate
  • proactive intrusion prevention and malware removal

You will also get access to the Pronto Dashboard, where you will be able to see all your key website metrics and reports.

NOT INCLUDED

Any frontend website edits or support. You’ll need to sign up for one of our support plans for that.

For any new content, designs, or custom development you need, you can sign up for a one-time project.

YES! We love WooCommerce and have been using it to build and support stores since 2016. We can set up, consult on, and help manage your store, and we have a wide range of WooCommerce plugins available on all plans.

If eCommerce is your main business, or if you need the extra attention to detail or hands-on training, we recommend our Dedicated Support Plan.

Not currently, but we plan to soon. If you have an inquiry about your site or are interested in hosting your non Pronto site with us, you can schedule a consultation here.