WordPress Maintenance & Support for business owners
Get a team of WordPress experts to support and maintain your website 24/5.
We'll host, maintain, and support your website,
so you can focus on running your business!
Unlimited website edits and a fully optimized site
Host
State-of-the-art hosting for your WordPress website
World-class security paired with lightning-fast load times on Google's Premium Cloud Platform
Maintain
Keeping WordPress updated and optimized is not just convenient, it’s critical!
Monthly theme and plugin updates, daily backups, and a Website Report every month
Support
We're here to help with your website requests and WordPress questions
24/5 website edits and WordPress experts at the ready to make your vision a reality
Our Support Plans
Request a consultation for more info, and ask about our discounts on annual plans!
|
Pronto Platform
Hosting & Maintenance |
Shared Support
Includes Pronto Platform |
Dedicated Support beta
Includes Pronto Platform |
|
|---|---|---|---|
| FLAT MONTHLY FEE |
$99/m
|
$199/m
|
$499/m
|
|
Pronto Dashboard Access to analytics, billing, and support tickets |
|||
| WEBSITE EDITS |
Unlimited 24/5 website edits See what is and isn't included here |
Unlimited 24/5 website edits See what is and isn't included here |
|
| Communication & Task Management |
Technical support only |
Requests resolved by an expert |
 
All requests handled by your dedicated Site Manager |
|
COORDINATION OF ADD-ON PROJECTS |
Work with the Pronto |
Work with the Pronto |
Work directly with your |
| FEATURES |
Access to our premium plugins + install any plugin that passes |
Access to our premium plugins + install any plugin that passes |
Access to our premium plugins + install any plugin that passes |
To learn more about all our Support plans, speak to Adam!
Let’s talk about which Support plan is right for you!
Adam Porteous
Head of Sales
What makes Pronto unique?
Projects
Need more than just WordPress Support? Pronto can take care of any website project from design and copywriting tasks to custom development.
Analytics
All your important site metrics at your fingertips. See how your marketing initiatives are performing and if you're meeting your performance goals.
Platform
There's no better place for your WordPress website than our lightning-fast platform, connected to a highly secure network.
What happens when you sign up for a Support plan?
Choose your Support Plan
We offer a variety of plans so you can get one that best suits your business needs and requirements.
We'll set up your site
We’ll begin by connecting your website to our platform, running your daily backups, and installing our premium plugins.
And get it optimized
Images will be optimized, plugins fully updated, security fixes applied, and a full report of improvements sent.
Send us your requests
You'll now have access to our full team of WordPress experts to request your changes or ask your technical questions.
Receive monthly reports
You’ll start to receive regular analytics reports highlighting your traffic, SEO metrics, form submissions, and more.
Have peace of mind
Rest at ease knowing your website is in safe hands, and Pronto is always here to support you!
Does your WordPress site
need extra attention?
Get a dedicated Site Manager to support
your online presence.
Your Site Manager will…
...understand your preferences
...proactively work on your website
...learn your unique operations
...know the right integrations for you
Need help with a WordPress project?
We do more than just host and support WordPress websites, we build them too!
Website Builds
Get a custom site built from the ground up
Website builds start at
$4,500
Website Migrations
Let’s talk about your requirements!
Website migrations start at
$3,000
Frequently asked questions
INCLUDED
Website edits include making adjustments or fixes to your existing website's content. This can also include duplicating something that already exists on your website (e.g. a section/page layout) and adding new ready-to-go content or media provided by you.
This also includes back-end edits such as website setup, configuring & troubleshooting plugin settings where supported, and HTML/CSS adjustments.
NOT INCLUDED
Anything that requires new content sourcing/creation or more custom web development:
- Copywriting or editing tasks such as creating headlines, service pages, or proofreading content
- Design work such as graphic design, image/icon sourcing, new page layouts, or mockups
- Development work that is more complex, such as JavaScript/PHP changes, new page designs, plugin/theme code edits, and any large-scale edits that would take more than 30 mins (such as content uploads and migrations)
We have a dedicated projects team called Pronto Projects who can take care of your development, design, and copywriting needs on a pay-per-project basis.
INCLUDED
Our hosting & maintenance plan, called Pronto Platform, includes:
- hosting for your website
- monthly theme and plugin updates
- 24/7 infrastructure support and uptime monitoring
- ironclad website security and peak connection speeds thanks to Google’s Premium Cloud Platform (through Kinsta)
- a staging site
- daily backups
- an SSL certificate
- proactive intrusion prevention and malware removal
You will also get access to the Pronto Dashboard, where you will be able to see all your key website metrics and reports.
NOT INCLUDED
Any frontend website edits or support. You’ll need to sign up for one of our support plans for that.
For any new content, designs, or custom development you need, you can sign up for a one-time project.
YES! We love WooCommerce and have been using it to build and support stores since 2016. We can set up, consult on, and help manage your store, and we have a wide range of WooCommerce plugins available on all plans.
If eCommerce is your main business, or if you need the extra attention to detail or hands-on training, we recommend our Dedicated Support Plan.
Not currently, but we plan to soon. If you have an inquiry about your site or are interested in hosting your non Pronto site with us, you can schedule a consultation here.
