Unlimited website edits and a fully optimized site
State-of-the-art hosting for your WordPress website
World-class security paired with lightning-fast load times on Google's Premium Cloud Platform
Keeping WordPress updated and optimized is not just convenient, it’s critical!
Monthly theme and plugin updates, daily backups, and a Website Report every month
We're here to help with your website requests and WordPress questions
24/5 website edits and WordPress experts at the ready to make your vision a reality
No long-term contract!
Plans
& Features |
Technical Support
Ideal for web-savvy businesses |
Website Support
Ideal for businesses without a web-team |
Dedicated Support
Ideal for large businesses or sites |
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Flat & Flexible Monthly Fee Scale up or down as you need |
$99/m
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$199/m
|
$499/m
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Hosting & Maintenance We keep your website up to date |
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Security Optimization Lock down your site and make it bulletproof |
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Add Plugins Access to our premium plugins + install any plugin that passes |
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Account Dashboard Access to analytics, billing, and support tickets |
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Performance Optimization Optimize your site for speed and reliability |
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Website Edits Save time by submitting your edits to our Support team |
Unlimited 24/5 website edits See what is and isn't included here |
Unlimited 24/5 website edits See what is and isn't included here |
|
Communication & Task Management |
Technical support only |
Requests resolved by an expert |
All requests handled by your dedicated Site Manager |
COORDINATION OF ADD-ON PROJECTS Requests not included in main Support plans |
Work with the Pronto |
Work with the Pronto |
Work directly with your |
Let’s talk about which Support plan is right for you!
Adam Porteous
Head of Sales
Need more than just WordPress Support? Pronto can take care of any website project from design and copywriting tasks to custom development.
All your important site metrics at your fingertips. See how your marketing initiatives are performing and if you're meeting your performance goals.
There's no better place for your WordPress website than our lightning-fast platform, connected to a highly secure network.
We offer a variety of plans so you can get one that best suits your business needs and requirements.
We’ll begin by connecting your website to our platform, running your daily backups, and installing our premium plugins.
Images will be optimized, plugins fully updated, security fixes applied, and a full report of improvements sent.
You'll now have access to our full team of WordPress experts to request your changes or ask your technical questions.
You’ll start to receive regular analytics reports highlighting your traffic, SEO metrics, form submissions, and more.
Rest at ease knowing your website is in safe hands, and Pronto is always here to support you!
Get a dedicated Site Manager to support
your online presence.
Your Site Manager will…
...understand your preferences
...proactively work on your website
...learn your unique operations
...know the right integrations for you
We do more than just host and support WordPress websites, we build them too!
Get a custom site built from the ground up
Website builds start at
$4,500
Let’s talk about your requirements!
Website migrations start at
$3,000
Website Support
The most popular solution for small- & mid-sized companies. Includes unlimited website edits, WordPress consultation, and Platform Maintenance by our team of WordPress experts.
Dedicated Support
Includes all the features of “Website Support,” with a dedicated site manager who will handle all your requests via your own personal task board.
Technical Support
Ideal for our web-savvy customers. Does not include website edits, but includes hosting & routine upkeep on our secured Pronto Platform.
Technical Support (Hosting and Maintenance)
Website Support
Dedicated Support
Yes, we do! Read below to see what is included within “website edits”.
INCLUDED
Website edits include any changes that can be carried out by our WordPress Support Specialists, without the need of additional copywriters, designers, or developers. Normally this includes changes to your existing pages or content, but can also include adding new content as long as it’s provided by you, e.g. adding a new blog post where you’ve sent in the ready-to-go copy and images.
This also includes backend edits such as website setup, configuring and troubleshooting plugin settings where supported, and HTML/CSS adjustments.
NOT INCLUDED
Anything that requires new content creation or more custom web development can be carried out by our Projects team on a pay-per-project basis:
No. On our hosting and maintenance plan you’ll have access to our technical engineers, but not our website support team.
To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $100/m to take advantage of our unlimited website support!
Yes, you can! You’ll have full access to the backend of your site to make changes yourself via the WordPress dashboard. If you're signed up to our Website Support or Dedicated Support plans, you can also send any website requests to us and we’ll take care of them for you.
Yes. If you’re on our Website Support or Dedicated Support plan, we can review what changes have been made and fix them to produce the desired effect!
If you’re on our Technical Support plan, our WordPress engineers can revert your site to a previous version using a backup.
Yes, providing it passes our plugin policy which ensures the plugin is not a security risk and works well with the other plugins on our platform.
When you request a new plugin or feature, our team might recommend an alternative that we already support, or that we know is tried and tested.
All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder - Elementor. These sites include the following premium plugins for free with your support plans:
TOTAL VALUE = $633/year
We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!
Our support team operates 24 hours a day, 5 days a week, from 4pm PDT on Sundays to 4pm PDT on Fridays.
We also have a small standby team on weekends for emergencies such as website downtime.
We do not offer phone support on our Technical Support or Website Support plans.
However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!
On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/5.
We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:
Our offices are located in Bangkok (Thailand) and Manila (Philippines). We communicate solely in English, and make sure all of our agents are proficient in English.
In Website Support, each individual website request is handled on a first come, first served basis on our helpdesk by any one of our support specialists.
However, in Dedicated Support, you’ll have your own Site Manager who is familiar with your website, knows your preferences, and can take care of your requests with better understanding of your overall business.
You’ll also have your own personal task board where you can easily add and monitor all requests, and discuss changes via phone with your Site Manager at any time.
If you have a complex site, rely on your site for a majority of your business, or just need that extra attention to detail, we recommend giving Dedicated Support a try! Learn more about Dedicated Support here.
Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.
When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers and all requests will be moved to your very own task board.
Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.