Website Maintenance & Support that scales with your business

Get a team of WordPress experts to support and maintain your website 24/5.

See Plans

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We'll host, maintain, and support your website,
so you can focus on running your business!

Unlimited website edits and a fully optimized site

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Host

State-of-the-art hosting for your WordPress website

World-class security paired with lightning-fast load times on Google's Premium Cloud Platform

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Maintain

Keeping WordPress updated and optimized is not just convenient, it’s critical!

Monthly theme and plugin updates, daily backups, and a Website Report every month

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Support

We're here to help with your website requests and WordPress questions

24/5 website edits and WordPress experts at the ready to make your vision a reality

Our Support Plans

Request a consultation for more info, and ask about our discounts on annual plans!

Technical Support

Ideal for web-savvy businesses

Website Support

Ideal for businesses without a web-team

Dedicated Support beta

Ideal for large businesses or sites

FLAT MONTHLY FEE

$99/m

$199/m

$499/m

Hosting & Maintenance

We keep your website up to date

Pronto Dashboard

Access to analytics, billing, and support tickets

WEBSITE EDITS

Unlimited 24/5 website edits

See what is and isn't included here

Unlimited 24/5 website edits

See what is and isn't included here

Communication & Task Management

Technical support only


Requests resolved by an expert
from our WordPress team



All requests handled by your dedicated Site Manager

COORDINATION OF ADD-ON PROJECTS
Requests not included in main Support plans

Work with the Pronto
Projects team

Work with the Pronto
Projects team

Work directly with your
Site Manager

FEATURES

Access to our premium plugins + install any plugin that passes
our policy

Access to our premium plugins + install any plugin that passes
our policy

Access to our premium plugins + install any plugin that passes
our policy

To learn more about all our Support plans, speak to Adam!

Let’s talk about which Support plan is right for you!

Adam Porteous
Head of Sales

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What makes Pronto unique?

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Projects

Need more than just WordPress Support? Pronto can take care of any website project from design and copywriting tasks to custom development.

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Analytics

All your important site metrics at your fingertips. See how your marketing initiatives are performing and if you're meeting your performance goals.

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Platform

There's no better place for your WordPress website than our lightning-fast platform, connected to a highly secure network.

What happens when you sign up for a Support plan?

Onboarding to Pronto Platform
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Choose your Support Plan

We offer a variety of plans so you can get one that best suits your business needs and requirements.

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We'll set up your site

We’ll begin by connecting your website to our platform, running your daily backups, and installing our premium plugins.

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And get it optimized

Images will be optimized, plugins fully updated, security fixes applied, and a full report of improvements sent.

Ongoing Support
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Send us your requests

You'll now have access to our full team of WordPress experts to request your changes or ask your technical questions.

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Receive monthly reports

You’ll start to receive regular analytics reports highlighting your traffic, SEO metrics, form submissions, and more.

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Have peace of mind

Rest at ease knowing your website is in safe hands, and Pronto is always here to support you!

Does your WordPress site
need extra attention?

Get a dedicated Site Manager to support
your online presence.

See Plans

Your Site Manager will…

...understand your preferences

...proactively work on your website

...learn your unique operations

...know the right integrations for you

Need help with a WordPress project?

We do more than just host and support WordPress websites, we build them too!

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Website Builds

Get a custom site built from the ground up

Website builds start at $4,500

Learn More about Pronto Projects

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Website Migrations

Let’s talk about your requirements!

Website migrations start at $3,000

Let us know about your project

Frequently asked questions

Website Support

The most popular solution for small- & mid-sized companies. Includes unlimited website edits, WordPress consultation, and Platform Maintenance by our team of WordPress experts.

Dedicated Support

Includes all the features of “Website Support,” with a dedicated site manager who will handle all your requests via your own personal task board.

Technical Support

Ideal for our web-savvy customers. Does not include website edits, but includes hosting & routine upkeep on our secured Pronto Platform.

Technical Support (Hosting and Maintenance)

  1. First, we’ll get your website hosted on our state-of-the-art servers
  2. Our engineers will run optimizations, security fixes, upgrades, and activate our premium plugins to supercharge your website
  3. We’ll continue to take care of your website from there, and send you monthly emails highlighting website upgrades.

Website Support

  1. First, we’ll complete everything in Technical Support
  2. Please read through our guidelines for submitting website requests for any future website tasks you might need
  3. Submit a ticket whenever you’d like to update your website!

Dedicated Support

  1. First, we’ll complete everything in Technical Support
  2. Your dedicated Site Manager will reach out offering an onboarding call, and introducing your very own Pronto task board
  3. Work directly with your Site Manager whenever you’d like to update your website!

Yes, we do! Read below to see what is included within “website edits”.

INCLUDED

Website edits include any changes that can be carried out by our WordPress Support Specialists, without the need of additional copywriters, designers, or developers. Normally this includes changes to your existing pages or content, but can also include adding new content as long as it’s provided by you, e.g. adding a new blog post where you’ve sent in the ready-to-go copy and images.

This also includes backend edits such as website setup, configuring and troubleshooting plugin settings where supported, and HTML/CSS adjustments.

NOT INCLUDED

Anything that requires new content creation or more custom web development can be carried out by our Projects team on a pay-per-project basis:

  • Copywriting or editing such as creating headlines, service pages, or proofreading content
  • Design work such as graphic design, image/icon sourcing, new page layouts, or creating mockups
  • Development work that is more complex such as Javascript/PHP changes, building new page designs, editing plugin/theme code, and any large-scale projects such as adding new features or functionality to your site

No. On our hosting and maintenance plan you’ll have access to our technical engineers, but not our website support team.

To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $100/m to take advantage of our unlimited website support!

Yes, you can! You’ll have full access to the backend of your site to make changes yourself via the WordPress dashboard. If you're signed up to our Website Support or Dedicated Support plans, you can also send any website requests to us and we’ll take care of them for you.

Yes. If you’re on our Website Support or Dedicated Support plan, we can review what changes have been made and fix them to produce the desired effect!

If you’re on our Technical Support plan, our WordPress engineers can revert your site to a previous version using a backup.

Yes, providing it passes our plugin policy which ensures the plugin is not a security risk and works well with the other plugins on our platform.

When you request a new plugin or feature, our team might recommend an alternative that we already support, or that we know is tried and tested.

All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder - Elementor. These sites include the following premium plugins for free with your support plans:

  • Akismet Anti-Spam (Value = $100/year)
  • Astra Pro (Value = $47/year)
  • Elementor Pro (Value = $99/year)
  • Essential Addons for Elementor (Value = $40/year)
  • Gravity Forms with basic, pro and elite add-ons (Value = $259/year)
  • The Plus Addons for Elementor Page Builder (Value = $39/year)
  • WP Rocket (Value = $49/m)

TOTAL VALUE = $633/year

We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!

Our support team operates 24 hours a day, 5 days a week, from 4pm PDT on Sundays to 4pm PDT on Fridays.

We also have a small standby team on weekends for emergencies such as website downtime.

We do not offer phone support on our Technical Support or Website Support plans.

However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!

On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/5.

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

  • Small requests, such as single page change, we aim to solve within 24 hours
  • Medium requests, such as multiple page changes, we aim to solve within 72 hours
  • Large requests, such as multiple new page additions, can vary greatly but we aim to solve these within 5 business days or longer if this is a larger project

Our offices are located in Bangkok (Thailand) and Manila (Philippines). We communicate solely in English, and make sure all of our agents are proficient in English.

In Website Support, each individual website request is handled on a first come, first served basis on our helpdesk by any one of our support specialists.

However, in Dedicated Support, you’ll have your own Site Manager who is familiar with your website, knows your preferences, and can take care of your requests with better understanding of your overall business.

You’ll also have your own personal task board where you can easily add and monitor all requests, and discuss changes via phone with your Site Manager at any time.

If you have a complex site, rely on your site for a majority of your business, or just need that extra attention to detail, we recommend giving Dedicated Support a try! Learn more about Dedicated Support here.

Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.

When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers and all requests will be moved to your very own task board.

Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.