Reliable white label WordPress support & maintenance

Get access to a team of WordPress experts working alongside you to take care of all your website edits, maintenance, design & development tasks 24/7. 

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Derek Brown founded Pronto with his son Cory in Bangkok following a long career leading teams at Microsoft in the United States. After a decade building Pronto and growing across the globe, the mission remains the same:

Offer the most convenient services for SMBs to build, maintain, and promote their WordPress website.

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Experts in today’s most powerful WordPress tools

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Flexible Plans to Fit Digital Agencies of All Sizes

No long-term contracts!

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Premium Hosting

24/7 Uptime Monitoring
24/7 Emergency Support

Theme & Plugin Updates

Enterprise-Level Security

Daily Backups

Hack Fix Guarantee

30 GB Disk Space/Site

100k Visits/Month/Site

Free Migration

Access to Premium Plugins

*Requires a minimum of 10 websites

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Paid for in retained blocks of 40 hours or more

Your hours never expire

Discounts when you buy larger blocks of time

Dedicated project manager

Covers all development, design, and copywriting tasks

Covers tasks on any WordPress website

Includes basic on-page SEO

Weekly check-in phone call

*Hours can be used for any WordPress website you manage (including ones we don’t host) as well as any white label marketing service campaigns you’ve signed up for.

Adam Porteous
Head of Sales & Partnerships

To learn more about all plans, speak to Adam!

Let’s talk about which plan is right for you!

What we can help you with

Free up your time by having Pronto take care of your WordPress development, design and copywriting tasks:

Adding images

Designing new page layouts

Adding a new form

Writing new page content

Embedding a video

Adding the right plugin

unlimited support

Need help with a website build or marketing campaign?

We do more than just support WordPress websites, we build and promote them too!


Get a custom site built from the ground up with brand new designs and structure that covers website SEO best-practices.


Take your clients’ websites to the next level with our proven SEO, PPC, and content marketing campaigns.

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Website support client showcase

Web design & development project examples

Developing a new homepage to improve both the pitch and design

for a business consulting company

Updating landing pages to increase Google Ads campaigns conversion

for a local IT service provider

Adding a WooCommerce store and customizing the purchasing workflow

for a growing retail company

Adding Service Area Pages to Lay Local SEO Foundation

for a national IT service provider

Updating Class Reservation Pages in Just One Day

for a local IT service provider

Updating eCommerce Pages to Showcase New Products

for a growing retail company

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Trusted by leading professional service firms

What our clients say about how we help them support their WordPress websites 

Brad Vali

Brad Vali

Crescent Printing & Copying

We’re very happy with Pronto’s turnaround time — they always deliver in a timely manner. Their team manages tasks and communicates with us quickly and efficiently.

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Naruedee Chanchamcharat

Talis Asset Management

Pronto helps us on WordPress updates, and we have no need to hire permanent staff. They provide quality services at an acceptable cost.

Alex markov

Alex Markov

President, Red Key Solutions

Literally the best web and marketing team on the planet. I have worked with 5+ other firms over the years and when I finally found pronto it was like a breath of fresh air. I have been with them for 6 years now and have done many projects with them.

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Andreika Myers

Andreika Meyers

East Coast Repair and Fabrication

Pronto has created and hosted three websites for us, personalized an SEO strategy, provided analytics and reporting, unlimited revisions and copywriting, and 24/7 support. I’ve had a good experience working with them. Their understanding of design is also impressive.

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Four Turnberry Place

Elsbeth Meuth

TantraNova Institute

I appreciate that the project management, website maintenance, and hosting are under one umbrella. There’s a high level of reliability that I appreciate very much.

A WordPress Support service with unlimited website edits that makes updating your site easy


We take care of your WordPress site with state-of-the-art hosting.


Keeping WordPress updated and optimized is not just convenient, it’s critical!


We’re here to help address your website requests and WordPress questions.

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2 maintained
3 supported
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Schedule a free consultation

Just submit this no-obligations consultation request to start the conversation, and we’ll get to work!

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Frequently asked questions​

We’ll create an account for you on our project management tool. You’ll then be able to easily queue up new requests for our team to take care of.

If you have more than 50 websites hosted with us or sign up for a monthly recurring support plan of 150 hours or more, we’ll work in your project management tool. We currently support Asana, Teamwork Projects, Trello, Basecamp, ClickUp, and Monday.com.

If you have more than 50 websites hosted with us or sign up for a monthly recurring support plan of 150 hours or more, we’ll work in your project management tool and we’ll work on a communication plan with you to determine when and how we’ll work directly with your clients.

We’ll even join you on the occasional phone call with your clients if necessary.

If you have less than 50 websites or less than 150 hours per month, we can help write drafts for messages that involve explaining technical issues to your clients, but we won’t send messages to your clients directly.

Our support team operates 24 hours a day, 5 days a week, from 4pm PDT on Sundays to 4pm PDT on Fridays.

We also have a small standby team on weekends for emergencies such as website downtime.

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

  • Small requests, such as single page change, we aim to solve within 1 business day
  • Medium requests, such as multiple page changes, we aim to solve within 1-3 business days
  • Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project

For all new pages we create, we’ll make sure the page has appropriate keywords in the title tag, H1 heading, and URL slug. We can also assist with setting up an XML sitemap, installing the Google Analytics tracking code, or verifying the site with Google Search Console.

For existing pages on a website, upon request we can fix fundamental optimization issues such as the homepage title tag being set as “Home” instead of a target keyword or issues preventing Google from crawling the website.

However, these small fixes typically aren’t enough to have a noticeable impact on SEO performance. If you have a client who is looking to improve their traffic or lead generation or needs assistance with tasks like keyword research, in-depth on-page optimization, speed optimization or link building, our marketing services are better suited for these goals.

Yes, we can provide hourly support for websites we don’t host, but we cannot guarantee the reliability, security, or performance of your sites. 


Here are a few things to be aware of if you decide to host your site:

  • We recommend you keep your websites up-to-date and perform major updates on a staging environment first
  • Please provide us with a staging environment for each website, so our developers can perform major updates here before we implement it on the live site.
  • Make sure to back up your websites frequently. We recommend backing up at least daily.
  • The credentials to access your website dashboards will be kept in Pronto’s password manager platform and shared with our team to ensure that all Pronto agents can access your websites.

Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.

When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.

We can also unlock your websites which will allow you to install your own plugins. We only recommend this for technically savvy agencies, as installing, updating, or removing plugins can cause the site to break.

All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder – Elementor. These sites include the following premium plugins for free with your support plans:

  • Akismet Anti-Spam (Value = $100/year)
  • Elementor Pro (Value = $99/year)
  • Essential Addons for Elementor (Value = $40/year)
  • Gravity Forms with 45 add-ons (Value = $259/year)
  • The Plus Addons for Elementor Page Builder (Value = $39/year)

TOTAL VALUE = $537/year

We also cover the cost of over 30 WooCommerce add-on extensions should any of your sites need them!

Yes, we can source or edit up to 5 new images per month per site for you as part of your Support package. For any more than that, there will be an extra charge.

Everything from small tasks like fixing a typo to large tasks like writing, design, and implementing a new landing page are covered. If you’ve enrolled in our white label marketing services, your support hours can also be used for tasks related to those campaigns.

However, there are a few things that fall outside the scope of our support package:

  • A complete refresh of your entire website. This is considered a Website Build and is charged according to the scope of the build.
  • Very large or complex requests such as implementing WooCommerce solutions, creating a jobs board, creating custom integrations for 3rd party tools, or creating a large customized new feature on your website may have an additional fee.
  • Customized blog articles. If you’d like assistance with writing blog articles, you would need to enroll in our white label blogging service.
  • Copywriting, design, and development unrelated to your clients’ websites, such as brochures, ebooks, flyers, event banners, email templates, logos, developing software applications, or custom WordPress themes.

Sample Website Support Tasks

To help you understand how Pronto can free up your time, we’ve listed some examples of small, medium, and large website tasks. Our turnaround time is 24-48 hours typically and is determined by the type of task. 

Small Tasks

  • Add images to pages
  • Add buttons to pages
  • Add chat box to the site
  • Add search functionality to website
  • Add new forms and customize them
  • Add social share links to the site or blog posts
  • Add Google Analytics script and Facebook pixel to the site
  • Embed Newsletter forms
  • Connect existing forms to Newsletter (mailchimp, active campaign etc.
  • Enable and disable comments
  • Breadcrumbs setup for the pages
  • Update page content

Medium Tasks

  • Add new section to home page
  • Add banner slider on a page
  • Add an image or video gallery
  • Small responsive bug fixes
  • Embed videos and add thumbnail image and pop-up functionality (youtube, wistia, etc.)
  • Small plugin installation and configuration
  • Social feeds integration on page

Large Tasks

  • Megamenu development
  • New landing page development
  • Woocommerce setup with payment gatewa (Configuration for product page, category page, checkout and cart page setup)
  • Event manager installation
  • Memberpress integration and setup
  • Plugin customization
  • Setup of new custom post type
  • Donation page setup

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