DEDICATED SUPPORT
Hire a WordPress specialist that knows both your site and you
With a single point of contact for all your website edits and projects, updating your site has never been easier
White-glove WordPress support
Without the headaches of hiring in-house
- Your requests are completed faster and more efficiently
- A site manager who understands your business
- A private task board to track progress on site updates
- Phone support for more complex requests
Melissa Farnworth
Head of Support
A more personal way to support your WordPress updates
When we started Pronto, we focused on supporting websites through a shared support model and a low monthly fee that any small business can afford. Fast forward to ten years later, and you’ll find that websites have become much more sophisticated.
Some of our clients are now looking for more advanced features and a personalized service. And so, Dedicated Support was born.
This premium support level makes it easier for WordPress website owners to manage multiple website tasks and projects while still getting things done as fast as possible.
Our Site Managers
Working with a site manager will save you hours of frustration, and help you to organize your
WordPress website smoothly.
Jentri Fule
Jentri’s WordPress development expertise includes work with popular builders like Elementor, Beaver Builder, and WP Bakery.
Over his six years of experience, he has developed an eye for design and gained hands-on experience working with clients in the tech, beauty, and e-Sports industries.
- DESIGN SAVVY
- PAGE BUILDERS
- WOOCOMMERCE
Pablo Cobo
With over four years of WordPress experience under his belt, Pablo is equipped to handle front end development tasks for website owners who need quick project turnaround times.
He has particular expertise working with nonprofits, MSPs, and retail clients.
- ELEMENTOR
- PROJECT MANAGEMENT
- TROUBLESHOOTING
Dedicated support that adapts to your website projects
Scheduling Monthly Tasks
Great for companies and non-profits who host regular events
Adding New Landing Pages and Blog Posts
Great for in-house marketing teams or agencies
Managing Multiple Websites
Great for businesses with multiple brands and marketing agencies
Adding Advanced Plugins or Features
Great for WooCommerce or directory websites
Dedicated and custom support for your WordPress website
Your dedicated site manager
No more switching between support agents. Your dedicated Site Manager will handle all of your website support requests.
A private task board just for you
Forget about the endless chain of emails. See the progress on your support requests by using your own Trello board.
A private task board just for you
Forget about the endless chain of emails. See the progress on your support requests by using your own Trello board.
Tailored website support
Your Site Manager will get to know your business operations in order to provide better suggestions and improvements for your site.
Flexible WordPress Support Plans
No long-term contract!
Technical Support
Ideal for web-savvy businesses
$99
Usd / Month
Hosting & Maintenance
Security Optimization
Free SSL Certificate & CDN
Plugin Updates
Free Migration
Website Support
Ideal for web-savvy bussinesses
$249
Usd / Month
Everything in Tech Support
Unlimited 24/7 Website Edits
Unlimited Website Projects*
Speed Optimization
Dedicated Support
Ideal for large sites or businesses
$599
Usd / Month
Everything in Web Support
A Dedicated Site Manager
A Dedicated Task Board
Scheduled Calls
* For websites not built by Pronto or with Elementor, we’ll provide a quote for website projects. Learn more here.
All Plans Include:
- Account Dashboard
- Hack Fix Guarantee
- 100,000 Visits
- 30GB Disk Space
To learn more about all plans, speak to Adam!
Let’s talk about which plan is right for you!
Adam Porteous
Head of Accounts
Is Pronto the right choice for your business?
What our clients say about how we help them design, develop and update their websites.
“Since we joined the Dedicated Support plan, all of our requests have been completed faster and more efficiently. It really helps to have your own task board and Site Manager.”
“We really enjoy working with Pablo. He understands our organization and puts in extra effort to ensure the information we post is easily accessible and accurate. Pablo also provides helpful insights into how we can improve our website functionality.”
“Since we joined the Dedicated Support plan, all of our requests have been completed faster and more efficiently. It really helps to have your own task board and Site Manager.”
“I can not stress enough how beneficial it is to have the same person dealing with all our support requests. Pablo is easy to reach and is always willing to help.”
Leave the updates to our WordPress experts
What is included and what isn’t?
Dedicated Support offers a premium WordPress service experience but this doesn’t mean that your specialist will do everything under the sun.
Requests covered in our Dedicated Support plan:
- Adding images to your site
- Adding a new form to your site
- Embedding a video on my site
- Finding and adding the right plugin
- Designing new custom page layouts
Requests covered as a one-time paid project:
- Website SEO audit
- Writing custom blog articles
- Full website design & rebuild
- Developing your WooCommerce store
- Developing custom API integrations
Schedule a Free Consultation
Just submit this no-obligations consultation request to start the conversation, and we’ll get to work!
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Frequently asked questions
We like to offer a variety of service options to our customers that can fit a variety of budgets. Our standard support plan doesn’t include a Site Manager because we want those plans to be available to a wider audience at a more affordable price.
You’ll primarily work with your Site Manager on a private task board where you’ll be able to request new updates and keep track of in-progress updates. You can also schedule a call with your Site Manager if there is anything you’d like to discuss in more detail.
You can downgrade from Dedicated Support back to our standard support plan at any time. Just let us know and we’ll adjust your monthly fee starting with your next invoice.
