DEDICATED SUPPORT

Hire a WordPress specialist that knows both your site and you

With a single point of contact for all your website edits and projects, updating your site has never been easier

White-glove WordPress support

Without the headaches of hiring in-house

Tim Kelsey
Managing Director

A more personal way to support your WordPress updates

When we started Pronto, we focused on supporting webites through a shared support model and a low monthly fee that any small business can afford. Fast forward to ten years later, and you’ll find that websites have become much more sophisticated.

Some of our clients are now looking for more advanced features and a personalized service. And so, Dedicated Support was born.

This premium support level makes it easier for WordPress website owners to manage multiple website tasks and projects while still getting things done as fast as possible.

Dedicated and custom support for your WordPress website

1

Your dedicated site manager

No more switching between support agents. Your dedicated Site Manager will handle all of your website support requests.

A private task board just for you

Forget about the endless chain of emails. See the progress on your support requests by using your own Trello board.

2
2

A private task board just for you

Forget about the endless chain of emails. See the progress on your support requests by using your own Trello board.

3

Tailored website support

Your Site Manager will get to know your business operations in order to provide better suggestions and improvements for your site.

Flexible WordPress Support Plans

No long-term contract!

Technical Support

Ideal for web-savvy businesses

$99

Usd / Month

Hosting & Maintenance

Security Optimization

Free SSL Certificate & CDN

Plugin Updates

Free Migration

Website Support

Ideal for businesses without a web-team

$249

Usd / Month

Everything in Tech Support

Unlimited 24/7 Website Edits

Unlimited Website Projects*

Speed Optimization

Dedicated Support

Ideal for large sites or businesses

$599

Usd / Month

Everything in Web Support

A Dedicated Site Manager

A Dedicated Task Board

Scheduled Calls

* For websites not built by Pronto, we’ll provide a quote for website projects. Learn more here.

All Plans Include:

To learn more about all plans, speak to Clark!

Let’s talk about which plan is right for you!

Clark Tomlinson
Sales Associate

Testimonials

Is Pronto the right choice for your business?

What our clients say about how we help them build, support and promote their websites

Leave the updates to our WordPress experts

0 %
WordPress-focused
1 +
Happy clients
0 +
Updates completed/mo.
0 +
Years serving SMBs

What is included and what isn’t?

Dedicated Support offers a premium WordPress service experience but this doesn’t mean that your specialist will do everything under the sun.

Requests covered in our Dedicated Support plan:

Requests covered as a one-time paid project:

Schedule a Free Consultation

Just submit this no-obligations consultation request to start the conversation, and we’ll get to work!

Name*
This field is for validation purposes and should be left unchanged.

Frequently asked questions

We like to offer a variety of service options to our customers that can fit a variety of budgets. Our standard support plan doesn’t include a Site Manager because we want those plans to be available to a wider audience at a more affordable price.

You’ll primarily work with your Site Manager on a private task board where you’ll be able to request new updates and keep track of in-progress updates. You can also schedule a call with your Site Manager if there is anything you’d like to discuss in more detail.

 

There are two main differences between our standard support plan and Dedicated Support: 1) You get a dedicated Site Manager who will handle all requests related to your website. 2) You’ll work with your Site Manager through a private task board outside of our normal help desk.

You can downgrade from Dedicated Support back to our standard support plan at any time. Just let us know and we’ll adjust your monthly fee starting with your next invoice.