WEBSITE SUPPORT

Propel your WordPress website and business with quality support services

Enjoy fast and reliable website design and development for a low monthly fee. With unlimited edits & new pages, updating your WordPress site doesn’t get easier than that!

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Michaela Dolorfino

Michaela Dolorfino

Project Manager

Mie Burpoon

Mie Burpoon

Web Designer

Ebrahim Jabbari

Ebrahim Jabbari

WordPress Developer

Sidd Mehta

Sidd Mehta

Copywriter

Meet our WordPress
support team

Your site is a living, breathing entity.

That’s why we’ve built a team of skilled WordPress experts, excelling in development, copywriting, design, and seamless project execution.

Our goal? To allow you to focus on driving your business forward, without worrying about website updates.

Partnering with Pronto offers the advantage of working with a friendly, relationship-driven team, with the added benefit of predictable costs.

We make maintaining and evolving your site a seamless and hassle-free experience.

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Experts in today’s most powerful WordPress tools

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What we can help you with

Keep your WordPress website updated and error-free while you concentrate on your business

Design a new page

Add payment gateways

Add images to your site

Write web page copy

Install plugins & add scripts

Embed a video on your site

Develop a new page

Update WooCommerce

Add a new form to your site

what we can help you with

Flexible WordPress Support Plans

30 day rolling contract

PAID MONTHLY
PAID YEARLY
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TECHNICAL SUPPORT

$99

/m

Ideal for offloading maintenance tasks and keeping your site in top shape

Maintenance & Hosting
WordPress Engineers
24/7 Uptime Monitoring
24/7 Emergency Support
WordPress & Plugin Updates
Security Optimization
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WEBSITE SUPPORT

$299

/m

Ideal for designing and building new pages or adding content, images and videos

Everything in Tech Support

Designers, Developers, Copywriters
Unlimited 24/7 Website Edits
Unlimited Website Projects
Custom Page Design & Build

24/5 Chat Support

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DEDICATED SUPPORT

$599

/m

Ideal for large sites or scheduled calls and planning monthly projects

Everything in Web Support
A Dedicated Site Manager
A Dedicated Task Board
Schedule Monthly Tasks
Custom Task Workflows
Scheduled Calls
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TECHNICAL SUPPORT

$89

/m

Ideal for offloading maintenance tasks and keeping your site in top shape

Maintenance & Hosting
WordPress Engineers
24/7 Uptime Monitoring
24/7 Emergency Support
WordPress & Plugin Updates
Security Optimization
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WEBSITE SUPPORT

$269

/m

Ideal for designing and building new pages or adding content, images and videos

Everything in Tech Support

Designers, Developers, Copywriters
Unlimited 24/7 Website Edits
Unlimited Website Projects
Custom Page Design & Build

24/5 Chat Support

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DEDICATED SUPPORT

$539

/m

Ideal for large sites or scheduled calls and planning monthly projects

Everything in Web Support
A Dedicated Site Manager
A Dedicated Task Board
Schedule Monthly Tasks
Custom Task Workflows
Scheduled Calls

*For websites not built by Pronto or with Elementor, we’ll provide a quote for website projects. Learn more here.

All Plans Include:

Account Dashboard

100,000 Visits

Hack Fix Guarantee

30GB Disk Space

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Thomas Bland
Website Sales

To learn more about all plans, speak to Tom!

We’ll talk about which plan is right for you.

Website Support Comparison

Top 10 Reasons to choose Pronto for your growing website development and design needs

Services & Features

Pronto

WordPress
Agency

Creative
Agency

Enterprise
Agency

Monthly Price

$299

$299

$279

$450+

Development

Unlimited

Quoted fees per
project

4 hours per month

Unlimited

Design

Unlimited

Quoted fees per
project

Unlimited

Copywriting

Unlimited

Quoted fees per
project

Quoted fees per
project

Unlimited

Backup

Daily with Hourly
add-on

Hourly

Daily

Hosting

Pay for your own
hosting solution

Pay for your own
hosting solution

Pay for your own
hosting solution

100% Private Server Container

Pay for your own
hosting solution

Pay for your own
hosting solution

Pay for your own
hosting solution

Free Premium Plugins

Quoted fees per
project

Quoted fees per
project

Theme & plugin updates

Human-tested

Human-tested

Bot-tested

Human-tested

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Website support client showcase

Web design & development project examples

Developing a new homepage to improve both the pitch and design

for a business consulting company

Updating landing pages to increase Google Ads campaigns conversion

for a local IT service provider

Adding a WooCommerce store and customizing the purchasing workflow

for a growing retail company

Adding Service Area Pages to Lay Local SEO Foundation

for a national IT service provider

Updating Class Reservation Pages in Just One Day

for a local fitness club

Updating eCommerce Pages to Showcase New Products

for a growing retail company

TESTIMONIALS

Trusted by leading professional service firms

We keep client WordPress websites up to date and performing optimally – 24/7!

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Brad Vali

Brad Vali

Crescent Printing & Copying

We’re very happy with Pronto’s turnaround time — they always deliver in a timely manner. Their team manages tasks and communicates with us quickly and efficiently.

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Naruedee

Naruedee Chanchamcharat

Talis Asset Management

Pronto helps us on WordPress updates, and we have no need to hire permanent staff. They provide quality services at an acceptable cost.

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Alex markov

Alex Markov

President, Red Key Solutions

Literally the best web and marketing team on the planet. I have worked with 5+ other firms over the years and when I finally found pronto it was like a breath of fresh air. I have been with them for 6 years now and have done many projects with them.

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Andreika Myers

Andreika Meyers

East Coast Repair and Fabrication

Pronto has created and hosted three websites for us, personalized an SEO strategy, provided analytics and reporting, unlimited revisions and copywriting, and 24/7 support. I’ve had a good experience working with them. Their understanding of design is also impressive.

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Four Turnberry Place

Elsbeth Meuth

TantraNova Institute

I appreciate that the project management, website maintenance, and hosting are under one umbrella. There’s a high level of reliability that I appreciate very much.

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A WordPress Support service with unlimited website edits that makes updating your site easy

Hosted

We take care of your WordPress site with state-of-the-art hosting.

Maintained

Keeping WordPress updated and optimized is not just convenient, it’s critical!

Supported

We’re here to help address your website requests and WordPress questions.

1 hosted
2 maintained
3 supported

Need help with a new Website build project?

We do more than just support WordPress websites, we build and promote them too!

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ADVANCED FEATURES

from $500

Take your site to the next level by adding advanced features such as an e-store, event calendar, and more!

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WEBSITE BUILDS

from $3,500

Get a custom site built from the ground up with brand new designs and structure that covers website SEO best-practices.

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Schedule a free consultation

Just submit this no-obligations consultation request to start the conversation, and we’ll get to work!

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Frequently asked questions​

No. On our hosting and maintenance plan, you’ll have access to our technical engineers, but not our website support team.

To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $150/m to take advantage of our unlimited website support!

Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.

When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.

We can also unlock your website which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.

All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder – Elementor. These sites include the following premium plugins for free with your support plans:
  • Akismet Anti-Spam (Value = $100/year)
  • Elementor Pro (Value = $99/year)
  • Essential Addons for Elementor (Value = $40/year)
  • Gravity Forms with 45 add-ons (Value = $259/year)
  • The Plus Addons for Elementor Page Builder (Value = $39/year)
TOTAL VALUE = $537/year We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!

Yes, we can source or edit up to 5 new images per month for you as part of your Support package. For any more than that, there will be an extra charge.

Our support team operates 24 hours a day, 5 days a week, from 4pm PDT on Sundays to 4pm PDT on Fridays.

We also have a small standby team on weekends for emergencies such as website downtime.

We do not offer phone support on our Technical Support or Website Support plans.

However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!

On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/5.

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

  • Small requests, such as single page change, we aim to solve within 24 hours
  • Medium requests, such as multiple page changes, we aim to solve within 72 hours
  • Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project

Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.

When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.

Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.

Upwork Freelancer vs. WordPress Support Company: Which One Should Your Small Business Hire?

WP Company Upwork Freelancer

Trying to decide between a dedicated WordPress support company and hiring an Upwork freelancer to take care of your site is tricky. It’s difficult to weigh your options and effectively compare the two, and making the wrong choice could negatively impact your budget, website, or both.

In this article, we’ll give you a brief overview of what an Upwork freelancer does in contrast to a dedicated WordPress support company. Then we’ll talk about 4 reasons why it makes more sense to work with the latter. Let’s get to it!

How to Use Upwork

Upwork enables you to hire independent web professionals to take care of WordPress support tasks for you. If you’re running a WordPress website, you can find thousands of ‘experts’ who can help you with everything from speed optimization to fixing errors on your website:

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To hire someone on Upwork, you need to create a job that outlines what you need from a freelancer:

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Freelancers can then apply for the job, or you can invite experts who you think would be a good fit. The process itself is simple, but finding a candidate can take a long time if you’re new to using Upwork.

Additionally, although you can find affordable freelancers on Upwork, top talent tends to command very high hourly rates – as much as $120 per hour for WooCommerce maintenance. In many cases, you might not know how long it takes to fix an error or carry out routine maintenance, which can easily lead to you accidentally blowing your budget.

By contrast, a WordPress support company serves as an all-in-one solution for website performance and security. Instead of having different freelancers handling different problems, a support company offers its clients a buffet of services under one umbrella.

Whipping up job outlines and self-performance checks aren’t necessary. For clients, a WordPress support company offers around-the-clock reactive and proactive uptime monitoring, ensuring that all websites are firing on all cylinders.

By searching for and installing manual updates, WordPress support companies also keep client WordPress sites on top of the latest features and security fixes.

In the end, business owners can hand over their WordPress website and be rest assured that it’s in good and secure hands.

Although finding reliable freelancers on Upwork is relatively simple, it makes sense to partner with a WordPress support company if you think you’ll need regular assistance with your website. Below, we’ll break down 4 other reasons why hiring a WordPress support provider might be in your best interests.

1. Benefit from a Clear and Established Process

WordPress support companies usually have processes and frameworks in place to manage every type of issue they encounter. For example, if you have a slow website, your support provider will probably have a step-by-step process to identify optimization issues and fix them. This makes for highly efficient solutions.

A freelancer could accomplish the same result, but they often won’t have a framework in place to do it. That means they might take more time than a company does to fix a similar problem, which translates to more billable hours and higher expenses on your end.

2. Receive Access to a Complete Skill Set

One of the biggest challenges of hiring a freelancer for WordPress support is that, in most cases, you want to hire specialists instead of generalists. A freelancer who offers Search Engine Optimization (SEO), speed optimization, WordPress support, and web design will usually deliver lower quality results compared to experts in each area.

If you have a long list of support tasks to take care of, finding the right specialist for each of them can be time-consuming and costly. By comparison, hiring a WordPress support company can be the most effective solution as they often employ teams of experts who complement each other’s skill sets.

Instead of hiring multiple specialists and negotiating contracts with each of them, you can deal with a single point of contact with a support company. That will save you time and, in most cases, money.

3. Work With a Reliable Team

Even if you’re comfortable hiring multiple specialists to help you with WordPress support tasks, it can be hard to assess how reliable a freelancer is on platforms such as Upwork. Even if they have good reviews, you might not be satisfied with the quality of their work or with how long it takes them to complete a project.

Upwork usually protects clients in the case of disagreements with freelancers. However, disputing payments and project terms can be a long and arduous process. WordPress support companies tend to be more reliable as a whole since you have clearly outlined terms for each service that they offer.

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Additionally, it’s also much easier to check a support company’s reliability as you should be able to find reviews for any reputable service. On top of that, an established company might have awards for customer service and past clients that you can review.

4. Get a Long-Term Solution from the Start

One of the most important advantages of working with a WordPress support company is that once you find a reliable provider that offers support for all areas of need, you might not need to go through the hiring process again. With freelancers, you run the risk of having to seek out a new professional for future tasks if your previous hire becomes unavailable.

A lot of WordPress support companies offer ongoing services for their clients. That usually means that you pay a set fee every month for a specific amount of work, and your provider will ensure that your website remains in top shape without you needing to worry about it.

Conclusion

Freelancers can be a great solution if you have very specific problems with your website that you can’t fix on your own. An expert might be able to come in and get your site back up and running in only an hour or two. 

However, in most cases, you’ll be much better off hiring a WordPress support company.

Sample Website Support Tasks

To help you understand how Pronto can free up your time, we’ve listed some examples of small, medium, and large website tasks. Our turnaround time is 24-48 hours typically and is determined by the type of task. 

Small Tasks

  • Add images to pages
  • Add buttons to pages
  • Add chat box to the site
  • Add search functionality to website
  • Add new forms and customize them
  • Add social share links to the site or blog posts
  • Add Google Analytics script and Facebook pixel to the site
  • Embed Newsletter forms
  • Connect existing forms to Newsletter (mailchimp, active campaign etc.
  • Enable and disable comments
  • Breadcrumbs setup for the pages
  • Update page content

Medium Tasks

  • Add new section to home page
  • Add banner slider on a page
  • Add an image or video gallery
  • Small responsive bug fixes
  • Embed videos and add thumbnail image and pop-up functionality (youtube, wistia, etc.)
  • Small plugin installation and configuration
  • Social feeds integration on page

Large Tasks

  • Megamenu development
  • New landing page development
  • Woocommerce setup with payment gatewa (Configuration for product page, category page, checkout and cart page setup)
  • Event manager installation
  • Memberpress integration and setup
  • Plugin customization
  • Setup of new custom post type
  • Donation page setup

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