WEBSITE SUPPORT
Reliable and unlimited WordPress website support services
For one low monthly fee, our team of WordPress experts takes care of all your website edits, maintenance, design & development tasks 24/7
Editing your site shouldn’t be a technological headache
Are you having the following issues when updating your site?
- Your site doesn’t look professional and is never up-to-date
- You aren’t able to get reliable support
- Adding pages, images, and videos takes too long
- Your clients come first and you don’t have time to update WordPress
Derek Brown
Co-Founder
A Website Support team that gets the job done
Over the last 14 years, Pronto has built the biggest and most reliable team of WordPress Support professionals to help ambitious small businesses get their website projects done.
I know your To-Do list is long, clients come first while updating your website or putting together a new landing page is always something you’ll do “next week”. What Pronto provides is a service to take care of this and more. We are your WordPress Support guardians and execution team. You send us a request and we get it done.
Leave the updates to our WordPress experts
What we can help you with
Free up your time by having Pronto take care of your WordPress development, design and copywriting tasks:
- Design a new page
- Develop a new page
- Write webpage copy
- Add images to your site
- Add a new form to your site
- Embed a video on your site
- Install plugins & add scripts
- Add payment gateways
- Update WooCommerce
Website support client showcase
Web design & development project examples
Developing a new homepage to improve both the pitch and design
for a business consulting company
Updating landing pages to increase Google Ads campaigns conversion
for a local IT service provider
Adding a WooCommerce store and customizing the purchasing worfklow
for a growing retail company
Flexible WordPress Support Plans
No long-term contract!
Technical Support
Ideal for web-savvy businesses
$99
Usd / Month
Maintenance & Hosting
WordPress Engineers
24/7 Uptime Monitoring
24/7 Emergency Support
WordPress & Plugins Updates
Security Optimization
Website Support
Ideal for businesses without a web-team
$249
Usd / Month
Everything in Tech Support
Designers, Developers, Copywriters
Unlimited 24/7 Website Edits
Unlimited Website Projects*
Custom Page Design & Build
24/7 Chat Support
Dedicated Support
Ideal for large sites or businesses
$599
Usd / Month
Everything in Web Support
A Dedicated Site Manager
A Dedicated Task Board
Scheduled Monthly Tasks
Custom Task Workflows
Scheduled Calls
*For websites not built by Pronto or with Elementor, we’ll provide a quote for website projects. Learn more here.
All Plans Include:
- Account Dashboard
- Hack Fix Guarantee
- 100,000 Visits
- 30GB Disk Space
To learn more about all plans, speak to Adam!
Let’s talk about which plan is right for you!
Adam Porteous
Head of Accounts
Is Pronto the right choice for your business?
What our clients say about how we help them design, develop and update their websites.
“My project manager was great to work with. She was responsive, set good expectations, and really helped me think through what I wanted to accomplish with my new website.”
“Pronto has created and hosted three websites for us, personalized an SEO strategy, provided analytics and reporting, unlimited revisions and copywriting, and 24/7 support. I’ve had a good experience working with them. Their understanding of design is also impressive.”
“Everyone I've ever interacted with has been friendly, quick to respond, and they actually go out of their way to answer any question I have in a way that's easy to understand. Friendly, professional, willing to listen, willing to educate.”
“As an attorney with a heavy caseload, I rely on Pronto to manage the marketing side of my practice. The SEO in my practice areas has improved and so has new clients.”
“They were an accommodating and high-caliber team. We liked how Pronto understood our requirements and was familiar with our design inspirations.”
“The staff was very pleasant to work with and also patient with my lack of knowledge regarding technical matters. They responded in a very timely manner to all of my questions and requests. The final product is even better than I imagined.”
What happens when you sign up for a Support plan?
-
1
Choose your Support Plan
We offer a variety of plans so you can get one that best suits your business needs and requirements.
-
2
We’ll set up your site
We’ll begin by connecting your website to our platform, running your daily backups, and installing our premium plugins.
-
3
And get it optimized
Images will be optimized, plugins fully updated, security fixes applied, and a full report of improvements sent
-
4
Send us your requests
You'll now have access to our full team of WordPress experts to request your changes or ask your technical questions.
-
5
Receive monthly reports
You’ll start to receive regular analytics reports highlighting your traffic, SEO metrics, form submissions, and more.
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6
Have peace of mind
Rest at ease knowing your website is in safe hands, and Pronto is always here to support you!
Will you really support all my WordPress update requests?
This doesn’t include strategy nor advanced SEO and copywriting, but we have add-on services to help with that.
Requests covered in our Website Support plan:
- Adding images to your site
- Adding a new form to your site
- Embedding a video on your site
- Finding and adding the right plugin
- Designing new custom page layouts
Requests covered as a one-time paid project:
- Logo design
- Website SEO audit
- Writing custom blog articles
- Full website design & rebuild
- Developing your WooCommerce store
These are just some selected examples of the hundreds of website update tasks we do every day.
For more information, check out our Website Support FAQs or submit the form below!
Need help with a Website build project?
We do more than just support WordPress websites, we build and promote them too!
Advanced Features
Website Builds
Get a custom site built from the ground up with brand new designs and structure that covers website SEO best-practices.
A full WordPress Support service with unlimited website edits
that makes updating your site easy
Hosted
We take care of your WordPress site with state-of-the-art hosting
Maintained
Keeping WordPress updated and optimized is not just convenient, it’s critical!
Maintained
Keeping WordPress updated and optimized is not just convenient, it’s critical!
Supported
We’re here to help address your website requests and WordPress questions
Schedule a Free Consultation
Just submit this no-obligations consultation request to start the conversation, and we’ll get to work!
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Frequently asked questions
No. On our hosting and maintenance plan, you’ll have access to our technical engineers, but not our website support team.
To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $150/m to take advantage of our unlimited website support!
Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.
When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.
We can also unlock your website which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.
All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder – Elementor. These sites include the following premium plugins for free with your support plans:
- Akismet Anti-Spam (Value = $100/year)
- Elementor Pro (Value = $99/year)
- Essential Addons for Elementor (Value = $40/year)
- Gravity Forms with 45 add-ons (Value = $259/year)
- The Plus Addons for Elementor Page Builder (Value = $39/year)
- WP Rocket (Value = $49/m)
TOTAL VALUE = $586/year
We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!
Yes, we can source or edit up to 5 new images per month for you as part of your Support package. For any more than that, there will be an extra charge.
Our support team operates 24 hours a day, 5 days a week, from 4pm PDT on Sundays to 4pm PDT on Fridays.
We also have a small standby team on weekends for emergencies such as website downtime.
We do not offer phone support on our Technical Support or Website Support plans.
However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!
On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/5.
We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:
- Small requests, such as single page change, we aim to solve within 24 hours
- Medium requests, such as multiple page changes, we aim to solve within 72 hours
- Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project
Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.
When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.
Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.
