WEBSITE SUPPORT
Reliable and unlimited WordPress website support services
For one low monthly fee, our team of WordPress experts takes care of all your website edits, maintenance, design & development tasks 24/7.
Editing your site shouldn’t be a technological headache
Are you having the following issues when updating your site?
- Your site doesn’t look professional and is never up-to-date
- You aren’t able to get reliable support
- Adding pages, images, and videos takes too long
- Your clients come first and you don’t have time to update WordPress
Derek Brown
Co-Founder
A Website Support team that gets the job done
Over the last 14 years, Pronto has built the biggest and most reliable team of WordPress Support professionals to help ambitious small businesses get their website projects done.
I know your To-Do list is long, clients come first while updating your website or putting together a new landing page is always something you’ll do “next week”. What Pronto provides is a service to take care of this and more. We are your WordPress Support guardians and execution team. You send us a request and we get it done.
What we can help you with
Free up your time by having Pronto take care of your WordPress development, design and copywriting tasks:
Design a new page
Add images to your site
Install plugins & add scripts
Develop a new page
Add a new form to your site
Add payment gateways
Write a web page copy
Embed a video on your site
Update WooCommerce
Flexible WordPress Support Plans
30 day rolling contract
TECHNICAL SUPPORT
$99
/m
Ideal for offloading maintenance tasks and keeping your site in top shape
WEBSITE SUPPORT
$249
/m
Ideal for designing and building new pages or adding content, images and videos
Everything in Tech Support
DEDICATED SUPPORT
$599
/m
Ideal for large sites or scheduled calls and planning monthly projects
TECHNICAL SUPPORT
$89
/m
Ideal for offloading maintenance tasks and keeping your site in top shape
WEBSITE SUPPORT
$224
/m
Ideal for designing and building new pages or adding content, images and videos
Everything in Tech Support
DEDICATED SUPPORT
$539
/m
Ideal for large sites or scheduled calls and planning monthly projects
*For websites not built by Pronto or with Elementor, we’ll provide a quote for website projects. Learn more here.
All Plans Include:
Account Dashboard
100,000 Visits
Hack Fix Guarantee
30GB Disk Space
Adam Porteous
Head of Accounts
To learn more about all plans, speak to Adam!
Let’s talk about which plan is right for you!
Examples of web design & development projects
Developing a new homepage to improve both the pitch and design
for a business consulting company
Updating landing pages to increase Google Ads campaigns conversion
for a local IT service provider
Adding a WooCommerce store and customizing the purchasing workflow
for a growing retail company
Adding Service Area Pages to Lay Local SEO Foundation
for a national IT service provider
TESTIMONIALS
Trusted by leading professional service firms
What our clients say about how we help them support their WordPress websites
Brad Vali
Crescent Printing & Copying
We’re very happy with Pronto’s turnaround time — they always deliver in a timely manner. Their team manages tasks and communicates with us quickly and efficiently.
Naruedee Chanchamcharat
Talis Asset Management
Pronto helps us on WordPress updates, and we have no need to hire permanent staff. They provide quality services at an acceptable cost.
Alex Markov
President, Red Key Solutions
Literally the best web and marketing team on the planet. I have worked with 5+ other firms over the years and when I finally found pronto it was like a breath of fresh air. I have been with them for 6 years now and have done many projects with them.
Andreika Meyers
East Coast Repair and Fabrication
Pronto has created and hosted three websites for us, personalized an SEO strategy, provided analytics and reporting, unlimited revisions and copywriting, and 24/7 support. I’ve had a good experience working with them. Their understanding of design is also impressive.
Elsbeth Meuth
TantraNova Institute
I appreciate that the project management, website maintenance, and hosting are under one umbrella. There’s a high level of reliability that I appreciate very much.
A WordPress Support service with unlimited website edits that makes updating your site easy
Hosted
We take care of your WordPress site with state-of-the-art hosting.
Maintained
Keeping WordPress updated and optimized is not just convenient, it’s critical!
Supported
We’re here to help address your website requests and WordPress questions.
Need help with a new Website build project?
We do more than just support WordPress websites, we build and promote them too!
ADVANCED FEATURES
from $500
Take your site to the next level by adding advanced features such as an e-store, event calendar, and more!
WEBSITE BUILDS
from $3,500
Get a custom site built from the ground up with brand new designs and structure that covers website SEO best-practices.
Schedule a free consultation
Just submit this no-obligations consultation request to start the conversation, and we’ll get to work!
"*" indicates required fields
Frequently asked questions
No. On our hosting and maintenance plan, you’ll have access to our technical engineers, but not our website support team.
To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $150/m to take advantage of our unlimited website support!
Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.
When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.
We can also unlock your website which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.
All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder – Elementor. These sites include the following premium plugins for free with your support plans:
- Akismet Anti-Spam (Value = $100/year)
- Elementor Pro (Value = $99/year)
- Essential Addons for Elementor (Value = $40/year)
- Gravity Forms with 45 add-ons (Value = $259/year)
- The Plus Addons for Elementor Page Builder (Value = $39/year)
- WP Rocket (Value = $49/m)
TOTAL VALUE = $586/year
We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!
Yes, we can source or edit up to 5 new images per month for you as part of your Support package. For any more than that, there will be an extra charge.
Our support team operates 24 hours a day, 5 days a week, from 4pm PDT on Sundays to 4pm PDT on Fridays.
We also have a small standby team on weekends for emergencies such as website downtime.
We do not offer phone support on our Technical Support or Website Support plans.
However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!
On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/5.
We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:
- Small requests, such as single page change, we aim to solve within 24 hours
- Medium requests, such as multiple page changes, we aim to solve within 72 hours
- Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project
Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.
When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.
Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.
