WEBSITE SUPPORT

Reliable and unlimited WordPress website support services

For one low monthly fee, our team of WordPress experts takes care of all your website edits, maintenance, design & development tasks 24/7

Editing your site shouldn’t be a technological headache

Are you having the following issues when updating your site?

Derek Brown
Co-Founder

A Website Support team that gets the job done

Over the last 14 years, Pronto has built the biggest and most reliable team of WordPress Support professionals to help ambitious small businesses get their website projects done.

I know your To-Do list is long, clients come first while updating your website or putting together a new landing page is always something you’ll do “next week”. What Pronto provides is a service to take care of this and more. We are your WordPress Support guardians and execution team. You send us a request and we get it done.

Leave the updates to our WordPress experts

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WordPress-focused
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What we can help you with

Free up your time by having Pronto take care of your WordPress development, design and copywriting tasks:

Website support client showcase

Web design & development project examples

Developing a new homepage to improve both the pitch and design

for a business consulting company

Updating landing pages to increase Google Ads campaigns conversion

for a local IT service provider

Adding a WooCommerce store and customizing the purchasing worfklow

for a growing retail company

Flexible WordPress Support Plans

No long-term contract!

Technical Support

Ideal for web-savvy businesses

$99

Usd / Month

Maintenance & Hosting

WordPress Engineers

24/7 Uptime Monitoring

24/7 Emergency Support

WordPress & Plugins Updates

Security Optimization

Website Support

Ideal for businesses without a web-team

$249

Usd / Month

Everything in Tech Support

Designers, Developers, Copywriters

Unlimited 24/7 Website Edits

Unlimited Website Projects*

Custom Page Design & Build

24/7 Chat Support

Dedicated Support

Ideal for large sites or businesses

$599

Usd / Month

Everything in Web Support

A Dedicated Site Manager

A Dedicated Task Board

Scheduled Monthly Tasks

Custom Task Workflows

Scheduled Calls

*For websites not built by Pronto or with Elementor, we’ll provide a quote for website projects. Learn more here.

All Plans Include:

To learn more about all plans, speak to Adam!

Let’s talk about which plan is right for you!

Adam Porteous
Head of Accounts

Testimonials

Is Pronto the right choice for your business?

What our clients say about how we help them design, develop and update their websites.

Will you really support all my WordPress update requests?

Our Website Support plan covers design, development, and copywriting updates for single web pages.
This doesn’t include strategy nor advanced SEO and copywriting, but we have add-on services to help with that.

Requests covered in our Website Support plan:

Requests covered as a one-time paid project:

These are just some selected examples of the hundreds of website update tasks we do every day.
For more information, check out our Website Support FAQs or submit the form below!

Need help with a Website build project?

We do more than just support WordPress websites, we build and promote them too!

Advanced Features

from
$500
Take your site to the next level by adding advanced features such as an e-store, event calendar, and more!

Website Builds

from
$3,500

Get a custom site built from the ground up with brand new designs and structure that covers website SEO best-practices.

A full WordPress Support service with unlimited website edits
that makes updating your site easy

1

Hosted

We take care of your WordPress site with state-of-the-art hosting

Maintained

Keeping WordPress updated and optimized is not just convenient, it’s critical!

2
2

Maintained

Keeping WordPress updated and optimized is not just convenient, it’s critical!

3

Supported

We’re here to help address your website requests and WordPress questions

Schedule a Free Consultation

Just submit this no-obligations consultation request to start the conversation, and we’ll get to work!

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Frequently asked questions

No. On our hosting and maintenance plan, you’ll have access to our technical engineers, but not our website support team.

To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $150/m to take advantage of our unlimited website support!

Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.

When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.

We can also unlock your website which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.

All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder – Elementor. These sites include the following premium plugins for free with your support plans:

  • Akismet Anti-Spam (Value = $100/year)
  • Elementor Pro (Value = $99/year)
  • Essential Addons for Elementor (Value = $40/year)
  • Gravity Forms with 45 add-ons (Value = $259/year)
  • The Plus Addons for Elementor Page Builder (Value = $39/year)
  • WP Rocket (Value = $49/m)


TOTAL VALUE = $586/year

We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!

Yes, we can source or edit up to 5 new images per month for you as part of your Support package. For any more than that, there will be an extra charge.

Our support team operates 24 hours a day, 5 days a week, from 4pm PDT on Sundays to 4pm PDT on Fridays.

We also have a small standby team on weekends for emergencies such as website downtime.

We do not offer phone support on our Technical Support or Website Support plans.

However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!

On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/5.

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

  • Small requests, such as single page change, we aim to solve within 24 hours
  • Medium requests, such as multiple page changes, we aim to solve within 72 hours
  • Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project

Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.

When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.

Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.