Frequently Asked Questions

Top 10 Questions

YES! Pronto has been building and supporting eStores using WooCommerce since 2016.

WooCommerce provides a wide array of functions that make online sales transactions a snap. You get everything from personalized storefront designs and inventory management with packing lists and invoices to integrations with accounting tools like Quickbooks. Plus you can also choose from hundreds of plugins and dozens of payment gateways, events and ticketing services, catalogs and quote requests, and more.

Or, you can keep things simple with uncomplicated products and services listings and a basic form for accepting payments and sending invoices.

We can set up and help manage your store, but we recommend our Dedicated Support plan if eCommerce is your main business or if you need hands-on training for your store.

Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.

When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.

We can also unlock your website, which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.

We do not offer phone support on our Technical Support or Website Support plans.

However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!

On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/7.

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

  • Small requests, such as single page change, we aim to solve within 24 hours
  • Medium requests, such as multiple page changes, we aim to solve within 72 hours
  • Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project

The time required for your Website Build depends on factors such as the amount of content your site requires, the complexity of the features required, and your team’s responsiveness during the project.

But the baseline estimate for our typical $4,500 six designs with fifteen pages Website Build is between 8-10 weeks.

Website Support

The most popular solution for small and mid-sized companies. Includes unlimited website edits, WordPress consultation, and platform maintenance by our team of WordPress experts.

Dedicated Support

Includes all the features of “Website Support,” with a dedicated site manager who will handle all your requests via your own personal task board.

Technical Support

Ideal for our web-savvy customers. Does not include website edits but includes hosting & routine upkeep on our secured Pronto Platform.

Yes! As long as you are signed up for Website Support or Dedicated Support, you will have full access to our team of WordPress specialists, project managers, writers, designers, and developers to implement changes. Both Website Edits and Website Projects are included at no additional cost beyond your monthly fee.

We have some rules to keep our operations running smoothly for everyone. Please see our Terms & Conditions for Support Services for more details.

If Pronto did NOT build your website you will still get unlimited website edits and projects, but turnaround times might be a little slower depending on the theme or page builder you are using. We will do our best to complete every request, but if your website is overly complicated or outdated we may suggest alternative solutions, such as rebuilding your site or using 3rd party tools.

Sales

A lot of WordPress support companies provide only a small part of what it takes to have a successful website, but Pronto isn’t just a WordPress support company. We’re an end-to-end web presence management solution all under one roof.

We have a wide range of specialists with expertise in everything from developing new websites to providing fast and secure hosting to and delivering exceptional, ongoing support.

Or, if you’re looking to expand your online reach, we have marketing experts standing by to help with SEO, online advertising, and content marketing.

And on top of that, we provide access to our custom-built Pronto Dashboard, which gives valuable insights into your site’s traffic and performance.

Gone are the days of coordinating projects across multiple vendors. At Pronto, we’re your one-stop-shop for all your online needs.

Our support plans are per site, so each new site that Pronto supports (including subdomains) will add a new plan to your account.

Different sites can be on different plans, however. For example, you could have one site on Technical Support (Hosting and Maintenance) and one site on Website Support.

If you have several sites that you’d like us to manage, please talk with our sales team.

All Pronto website builds come standard with basic SEO features.

Analysis of your existing website so we can redirect high-ranking pages to your new website and improve the sitemap, renaming your web pages’ URLs to maximize SEF (“Search Engine Friendliness”), and “on-page optimization” of all headings, titles, and keywords throughout your new website.

For more robust Search Engine Optimization services, visit our Google My Business Management, Google Ads, or Link Building for SEO offerings.

Our team follows marketing best practices and will be happy to share recommendations along the way, but our main focus is on execution, not strategy. You provide us with your vision, and we’re here to help you make it a reality.

If you’re looking for a marketing strategy, our Growth Management division might be a better fit. You can work with a dedicated marketing strategist to develop a marketing plan, custom website, and marketing campaigns to boot. Learn more here.

Website Support

Yes, absolutely. We understand the importance of data-driven decisions in enhancing your website’s performance and user experience. Therefore, we offer assistance in setting up analytics and tracking on your WordPress site.

We can help you track key website metrics such as visitor traffic, page views, bounce rate, and form submissions, among others. These metrics provide valuable insights into user behavior on your site, allowing you to refine your strategies based on actual data.

All you need to do is let us know what data you’d like to track, and our team will handle the rest, ensuring your website analytics are set up to provide you with the information you need.
Yes, we certainly provide SEO optimization services for WordPress websites. Our team is experienced in multiple aspects of SEO to ensure that your website reaches its maximum potential. Here’s how we can help:

SEO Website Audit: A website SEO audit is like a health check-up for your website. Just as a doctor would examine your health to detect any issues and suggest remedies, an SEO audit examines your website to find out where it’s not performing well and what you can do to improve it. We’ll check your website for technical issues, suggest metadata updates, and provide recommended pages where a deep optimization would help improve its rankings.

Managed SEO Services: We offer comprehensive packages that target all aspects of your website’s SEO. Whether you’re a local or national business, our Managed SEO Services are a full comprehensive approach to ranking your website organically. The services include all major aspects of SEO, from auditing your website, optimising key pages, building backlinks to boost authority, and, for local businesses, managing your Google Business Profile.

Google My Business: We help you set up and optimize your Google My Business account, allowing your business to appear in local search results and reach your target audience more effectively. During the campaign we’ll update Google Business Profile regularly with posts and frequently asked questions, and add your business details to local and national directories. This helps increase the listing’s engagement and consumer’s trust.

Link Building: Link building remains a corner stone of SEO, and is as relevant today as ever. Building backlinks to your website is essential when it comes to ranking keywords, and the more competitive the keyword, the more important building backlinks to your website becomes. Our link building services build backlinks on authoritative, relevant websites back to your websites to help increase it’s authority and ranking power.

Blog Writing: Regularly updated, well-written, and keyword-optimized blog posts are a great way to rank higher in search results and engage your audience. Our team of skilled writers will produce high-quality, SEO-friendly content for your blog.

PPC Services: We also provide a comprehensive range of advertising solutions to suit your needs. Our services include Google Ads, Microsoft Ads and Local Service Ads, enabling you to maximize your online visibility and effectively target potential clients across multiple platforms.

With these services, we aim to improve your website’s ranking, increase organic traffic, and ultimately, boost your business’s online presence.

Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.

When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.

Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.

NOTE: You can switch between Support plans at any time given the following conditions:

  • You cannot downgrade while you have in-progress website projects.
  • You can only downgrade twice in a 12-month period.

To downgrade your support plan, send a written request informing us of the effective date you’d like to downgrade by emailing [email protected].

Yes, you can! You’ll have full access to the backend of your site to make changes yourself via the WordPress dashboard. If you’re signed up to our Website Support or Dedicated Support plans, you can also send any website requests to us, and we’ll take care of them for you.

Yes. If you’re on our Website Support or Dedicated Support plan, we can review what changes have been made and fix them to produce the desired effect!

If you’re on our Technical Support plan, our WordPress engineers can revert your site to a previous version using a backup.

Due to iStockphoto’s, and most stock image agencies’ licensing requirements, we are prohibited from providing soft files to our clients. These image licenses only apply to the websites we host as well as the newsletter and social media content we create.

We advise our clients against downloading any images or icons from the sites we have created for any other purposes. It would be up to the stock image agencies to determine whether or not a business is using an image in a way that violates the license agreement. Any violation of the image license agreement may result in large fines or the site getting taken down.

Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.

When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.

We can also unlock your webs