Frequently Asked Questions

Top 10 Questions

YES! Pronto has been building and supporting eStores using WooCommerce since 2016.

WooCommerce provides a wide array of functions that make online sales transactions a snap. You get everything from personalized storefront designs and inventory management with packing lists and invoices to integrations with accounting tools like Quickbooks. Plus you can also choose from hundreds of plugins and dozens of payment gateways, events and ticketing services, catalogs and quote requests, and more.

Or, you can keep things simple with uncomplicated products and services listings and a basic form for accepting payments and sending invoices.

We can set up and help manage your store, but we recommend our Dedicated Support plan if eCommerce is your main business or if you need hands-on training for your store.

The time required for your Website Build depends on factors such as the amount of content your site requires, the complexity of the features required, and your team’s responsiveness during the project.

But the baseline estimate for our typical $4,500 six designs with fifteen pages Website Build is between 8-10 weeks.

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

  • Small requests, such as single page change, we aim to solve within 24 hours
  • Medium requests, such as multiple page changes, we aim to solve within 72 hours
  • Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project

We do not offer phone support on our Technical Support or Website Support plans.

However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!

On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/7.

Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.

When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.

We can also unlock your website, which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.

If your website was built by Pronto…

Yes! If you have a Pronto-built website and have signed up for Website Support or Dedicated Support, you have full access to our team of support specialists, project managers, writers, designers, and developers to implement changes. Both Website Edits and Website Projects are included at no additional cost beyond your monthly fee.

We do have some rules in place to keep our operations running smoothly for everyone. Please see our Terms & Conditions for Support Services for more details.

If your website was NOT built by Pronto…

You’ll have full access to our team of website support specialists to take care of any Website Edit requests you have.

You can still work with our writers, designers, and developers on Website Projects on a pay-per-project basis. When you request a project, we’ll provide a quotation to let you know how much it will cost before we proceed.

Here are some common project requests and their typical price ranges:

ProjectSpecializations RequiredTypical Price Range
New homepageCopywriting, Design, Development$1,000-$1,200
Update homepage segmentDesign, Development$200-$400
New inner pageCopywriting, Design, Development$500-$800
New inner pageDesign, Development$300-$600

Yes, we do. Our link building for SEO will raise your website’s authority and boost search visibility in search engines. Combine that with our Google My Business Management service to optimize and further amplify your business’ local presence by attracting more local prospects to your GMB listing and website.

If instead, your goal is to put your business in front of potential clients when they are looking for the same products and services you offer, our Google Ads Management service is just what you need. This can help you put your message in front of the right people at the right time.

Website Support

The most popular solution for small and mid-sized companies. Includes unlimited website edits, WordPress consultation, and platform maintenance by our team of WordPress experts.

Dedicated Support

Includes all the features of “Website Support,” with a dedicated site manager who will handle all your requests via your own personal task board.

Technical Support

Ideal for our web-savvy customers. Does not include website edits but includes hosting & routine upkeep on our secured Pronto Platform.

Sales

A lot of WordPress support companies provide only a small part of what it takes to have a successful website, but Pronto isn’t just a WordPress support company. We’re an end-to-end web presence management solution all under one roof.

We have a wide range of specialists with expertise in everything from developing new websites to providing fast and secure hosting to and delivering exceptional, ongoing support.

Or, if you’re looking to expand your online reach, we have marketing experts standing by to help with SEO, online advertising, and content marketing.

And on top of that, we provide access to our custom-built Pronto Dashboard, which gives valuable insights into your site’s traffic and performance.

Gone are the days of coordinating projects across multiple vendors. At Pronto, we’re your one-stop-shop for all your online needs.

Our support plans are per site, so each new site that Pronto supports (including subdomains) will add a new plan to your account.

Different sites can be on different plans, however. For example, you could have one site on Technical Support (Hosting and Maintenance) and one site on Website Support.

If you have several sites that you’d like us to manage, please talk with our sales team.

All Pronto website builds come standard with basic SEO features.

Analysis of your existing website so we can redirect high-ranking pages to your new website and improve the sitemap, renaming your web pages’ URLs to maximize SEF (“Search Engine Friendliness”), and “on-page optimization” of all headings, titles, and keywords throughout your new website.

For more robust Search Engine Optimization services, visit our Google My Business Management, Google Ads, or Link Building for SEO offerings.

Yes, we do. Our link building for SEO will raise your website’s authority and boost search visibility in search engines. Combine that with our Google My Business Management service to optimize and further amplify your business’ local presence by attracting more local prospects to your GMB listing and website.

If instead, your goal is to put your business in front of potential clients when they are looking for the same products and services you offer, our Google Ads Management service is just what you need. This can help you put your message in front of the right people at the right time.

Our team follows marketing best practices and will be happy to share recommendations along the way, but our main focus is on execution, not strategy. You provide us with your vision, and we’re here to help you make it a reality.

If you’re looking for a marketing strategy, our Growth Management division might be a better fit. You can work with a dedicated marketing strategist to develop a marketing plan, custom website, and marketing campaigns to boot. Learn more here.

Website Support

We’re available 24 hours a day, 7 days a week to assist with your requests. The majority of our Support staff work weekdays handling Website Edit and Website Project requests while our weekend staff focuses on keeping critical infrastructure running smoothly and handling urgent requests. For example, if an important feature of your website breaks or your website goes down, we’ll be there to take care of you and get things up and running again as soon as possible no matter the day or time.

We do not offer phone support on our Technical Support or Website Support plans.

However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!

On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/7.

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

  • Small requests, such as single page change, we aim to solve within 24 hours
  • Medium requests, such as multiple page changes, we aim to solve within 72 hours
  • Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project

In Website Support, each individual website request is handled on a first-come, first-served basis on our helpdesk by any one of our support specialists.

However, in Dedicated Support, you’ll have your own Site Manager who is familiar with your website, knows your preferences, and can take care of your requests with a better understanding of your overall business.

You’ll also have your own personal task board where you can easily add and monitor all requests and discuss changes via phone with your Site Manager at any time.

If you have a complex site, rely on your site for a majority of your business, or just need that extra attention to detail, we recommend giving Dedicated Support a try! Learn more about Dedicated Support here.

Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.

When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.

Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.

Yes, you can! You’ll have full access to the backend of your site to make changes yourself via the WordPress dashboard. If you’re signed up to our Website Support or Dedicated Support plans, you can also send any website requests to us, and we’ll take care of them for you.

Yes. If you’re on our Website Support or Dedicated Support plan, we can review what changes have been made and fix them to produce the desired effect!

If you’re on our Technical Support plan, our WordPress engineers can revert your site to a previous version using a backup.

Due to iStockphoto’s, and most stock image agencies’ licensing requirements, we are prohibited from providing soft files to our clients. These image licenses only apply to the websites we host as well as the newsletter and social media content we create.

We advise our clients against downloading any images or icons from the sites we have created for any other purposes. It would be up to the stock image agencies to determine whether or not a business is using an image in a way that violates the license agreement. Any violation of the image license agreement may result in large fines or the site getting taken down.

Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.

When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.

We can also unlock your website, which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.

All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder – Elementor. These sites include the following premium plugins for free with your support plans:

  • Akismet Anti-Spam (Value = $100/year)
  • Elementor Pro (Value = $99/year)
  • Essential Addons for Elementor (Value = $40/year)
  • Gravity Forms with 45 add-ons (Value = $259/year)
  • The Plus Addons for Elementor Page Builder (Value = $39/year)
  • WP Rocket (Value = $49/m)

TOTAL VALUE = $586/year

We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!

Website Support

The most popular solution for small and mid-sized companies. Includes unlimited website edits, WordPress consultation, and platform maintenance by our team of WordPress experts.

Dedicated Support

Includes all the features of “Website Support,” with a dedicated site manager who will handle all your requests via your own personal task board.

Technical Support

Ideal for our web-savvy customers. Does not include website edits but includes hosting & routine upkeep on our secured Pronto Platform.

Technical Support (Hosting and Maintenance)

  1. First, we’ll get your website hosted on our state-of-the-art servers
  2. Our engineers will run optimizations, security fixes, upgrades, and activate our premium plugins to supercharge your website
  3. We’ll continue to take care of your website from there and send you monthly emails highlighting website upgrades.

Website Support

  1. First, we’ll complete everything in ‘Technical Support
  2. Please read through our guidelines for submitting website requests for any future website tasks you might need
  3. Submit a ticket whenever you’d like to update your website!

Dedicated Support

  1. First, we’ll complete everything in Technical Support
  2. Your dedicated Site Manager will reach out, offering an onboarding call and introducing your very own Pronto task board
  3. Work directly with your Site Manager whenever you’d like to update your website!

If your website was built by Pronto…

Yes! If you have a Pronto-built website and have signed up for Website Support or Dedicated Support, you have full access to our team of support specialists, project managers, writers, designers, and developers to implement changes. Both Website Edits and Website Projects are included at no additional cost beyond your monthly fee.

We do have some rules in place to keep our operations running smoothly for everyone. Please see our Terms & Conditions for Support Services for more details.

If your website was NOT built by Pronto…

You’ll have full access to our team of website support specialists to take care of any Website Edit requests you have.

You can still work with our writers, designers, and developers on Website Projects on a pay-per-project basis. When you request a project, we’ll provide a quotation to let you know how much it will cost before we proceed.

Here are some common project requests and their typical price ranges:

ProjectSpecializations RequiredTypical Price Range
New homepageCopywriting, Design, Development$1,000-$1,200
Update homepage segmentDesign, Development$200-$400
New inner pageCopywriting, Design, Development$500-$800
New inner pageDesign, Development$300-$600

Website Edits are any changes that can be carried out by our WordPress Support Specialists, in 60 minutes or less, without the need of additional copywriters, designers, or developers. Normally, this includes changes to your existing pages or content but can also include adding new content as long as it’s provided by you, e.g. adding a new blog post where you’ve sent in the ready-to-go copy and images.

This also includes backend edits such as website setup, configuring and troubleshooting plugin settings where supported, and HTML/CSS adjustments.

All Website Edits are handled at no extra cost on our Website Support and Dedicated Support plans.

A Website Project is a larger request that requires customized copywriting, design or development work related to a single page on your website.

Some examples of tasks that would be considered website projects are:

  • Copywriting or editing tasks such as creating headlines, service pages, or proofreading content
  • Design work such as graphic design, new page layouts, or creating mockups
  • Detailed site performance optimization
  • Development work that is more complex such as Javascript/PHP changes, building new page designs, editing plugin/theme code, and any large-scale projects such as adding new features or functionality to your site

For clients with websites built by Pronto, Website Projects are handled at no extra cost on our Website Support and Dedicated Support plans.

For clients with websites not built by Pronto, Website Projects comes with additional fees, which will be quoted on a per-project basis.

The following items are outside the scope of Website Projects:

  • A complete refresh of your entire website. This is considered a Website Build and is charged according to the scope of the build.
  • Very large or complex requests such as implementing WooCommerce solutions, creating a jobs board, creating custom integrations for 3rd party tools, or creating a large customized new feature on your website may have an additional fee.
  • Customized blog articles. If you’d like assistance with writing blog articles, please see our Blog Writing services.
  • Copywriting, design, and development unrelated to your website, such as brochures, ebooks, flyers, event banners, email templates, logos, developing software applications, or custom WordPress themes.

See our Terms & Conditions for Support Services for more information.

Projects & Builds

Yes, we can. For us, “eCommerce” includes a variety of different types of stores, so you can sell virtual and physical goods, offer subscriptions and memberships, sell tickets to events, and even complete real estate transactions. Our robust directory software allows us to display all kinds of information in compelling ways, such as real estate listings, coach and trainer bios, seminars and classes, and basically anything that requires a detailed description or profile.

Yes, we do. As part of our WordPress installation’s vast feature set, we offer multilingual functionality through a plugin called MultilingualPress. It allows us to set up websites that are identical to your English-language website in about 175 different languages. It allows users to switch between languages within one website and much more.

Please note that Pronto does not offer translation services, and you must provide all the foreign language content for the website.

YES! Pronto has been building and supporting eStores using WooCommerce since 2016.

WooCommerce provides a wide array of functions that make online sales transactions a snap. You get everything from personalized storefront designs and inventory management with packing lists and invoices to integrations with accounting tools like Quickbooks. Plus you can also choose from hundreds of plugins and dozens of payment gateways, events and ticketing services, catalogs and quote requests, and more.

Or, you can keep things simple with uncomplicated products and services listings and a basic form for accepting payments and sending invoices.

We can set up and help manage your store, but we recommend our Dedicated Support plan if eCommerce is your main business or if you need hands-on training for your store.

Yes, we help set up membership websites for our clients whose business models revolve around subscription-based services or membership plans with private content, member-only products, or discounts.

However, we do not manage administrative tasks for clients, such as following up with your members on failed payments, advising them on their benefits, or anything that requires us to interact with your eStore’s customers.

The time required for your Website Build depends on factors such as the amount of content your site requires, the complexity of the features required, and your team’s responsiveness during the project.

But the baseline estimate for our typical $4,500 six designs with fifteen pages Website Build is between 8-10 weeks.

Within 24 hours of signing up, you will receive an email from Pronto’s production department to welcome you aboard. Then, the Website-Build team will begin its pre-production work, and your dedicated Project Manager will be in touch to kick off the project. They will be your guide and daily point of contact from kick-off to website launch.

You are certainly welcome to provide the content for your website, but you do not have to. This is because Pronto has its own editorial department, staffed by experienced copywriters and editors who can create unique content based on the information you provide us about your business.

Our Design and Creative team will select the web fonts based on your branding, preferred tone, and the references you provide. The fonts are usually selected from Google Web Fonts, most of which are free and will display consistently across most browsers and operating systems.

However, if you’d like to use a font you’ve purchased, here are the font files for each font weight (boldness) you’d need to provide:

TrueType Fonts (TTF) OR OpenType Fonts (OTF)

PLUS

Web Open Font Format (WOFF) AND/OR Web Open Font Format (WOFF 2.0)

Please check the font license thoroughly before using, to make sure that you have the right to use it on your website. Some font licenses may only allow local computer use (i.e. limit the number of computers you can install the font on), restrict the number of domains it’s used on, or prohibit users from copying or sharing the files with others. Any violation of the font license agreement may result in large fines or the site getting taken down.

You can use your own images, stock images, or a combination of both. Whether Pronto sources the images from our licensed provider or receives them from you, our design team will prepare them, so they are optimized for your website and brand.

If you are providing your own images, you must confirm that you have the ownership or licensing rights to the photos and accept full responsibility and liability for using these photos.

If you’d like to use images from your current website, we recommend checking with your current website provider about the terms and conditions before proceeding. Some website providers may technically own the images on your site (and do not allow you to copy and use them elsewhere) but some may give you full rights to the images.

Companies can and do search the web for unlicensed use of their copyrighted work. You are responsible for verifying that you have the correct permissions to use any content you send to us. If we receive an unauthorized usage notice from the copyright owner for content you’ve sent us, you’ll be liable to pay a fine that ranges from $100s to $1000s.

There are many types of content license agreements, each with different usage restrictions. Whether it’s a free stock image or a photo taken by a photographer you hired, we recommend checking the license or terms that govern the photo’s use and making sure that you understand the releases, copyright, and trademark of those images before you use them on your website to avoid possible violation.

Here are the types of images we do not recommend using on your website:

  • Editorial Use only images: This type of content doesn’t have any model or property releases, which means they can’t be used for commercial, promotional, advertorial, or endorsement purposes. This type of content is intended to be used in connection with newsworthy events or of general interest (for example, in textbooks, newspapers, or magazine articles).
  • Free stock images: Although most free stock image websites claim that their images can be used on commercial websites without having to ask for permission from image owners, most have limitations on how you can use them or what you can do to the photo. Some free stock images require source attribution when using them. Their terms can always change and users will have no way of knowing when the “free” terms are going to end, so it’s best to avoid using free stock images on your business websites.
  • Product images, partner/vendor logos, third-party trademarks: If you are an officially authorized reseller/partner/dealer, the parent company should provide you with the usage guidelines for product images, partner logos, or third-party trademarks. If the information is not available or if you are unsure, please check the terms and conditions with the official source before proceeding. You may need written permission from your partner company in some cases. Pronto cannot download these kinds of images from any third-party websites unless we receive your written confirmation.

If you’re not sure you have the correct usage permission for the content you want to send us, we have great images, designers, and copywriters that you can use instead! We make sure that any content we source has the correct permissions to be used on your website and will take care of all the hard work for you.

Yes, you can. Just like the content for the homepage and service pages of your website, you can provide content for blog pages, too. (That said, Pronto offers an additional blog writing service. Our Editorial department is staffed by experienced bloggers and editors who can write customized blog articles based on the information you provide us about your business.)

Platform/Technical

Not by default, but you may request 30 day access to your hosting environment which we can grant upon request in certain circumstances. We’ll work with you to review the reason for the request, evaluate other options or alternatives, and make a decision on what level of access can be granted based on your requirements.

We are happy to help you set up Zapier with your website and create new Zaps, but we don’t offer ongoing support or troubleshooting. We recommend reaching out directly to Zapier if you have any issues.

Yes, you will get a staging site, which is a direct copy of your live site.

The staging site IS for Pronto to run and test new updates and for you to review these updates. It can also be used for testing out new and existing plugins. All new plugins must be sent to Pronto to vet and install.

The staging site IS NOT for developing new layouts or pages. We won’t deploy the staging site to the live site, as this is likely to break the live site and lead to data loss.

Yes, we have three options for backups:

  1. Content Export (free) – This just includes website content such as page content, images, white papers, and blog posts, but does not include our WordPress theme, plugins, database, or web code.
  2. Full Backup file ($499 fee*) – This includes all content plus our WordPress theme, plugins, database, and web code. (Licenses and some Pronto-specific plugins will be removed.)
  3. Full Backup with complete migration ($1,999 fee) – This includes everything from option 2, plus a dedicated engineer to help you get set up on your new host. (Licenses and some Pronto-specific plugins will be removed.)

Why do we charge a fee?

We manage thousands of sites in a multi-site environment, meaning all sites live on the same server and database. Extracting your site from this shared environment requires time and labor from our engineers.

  • This service is free if you are on our Elementor platform.

We have just two limitations, on-disk space and site visits.

Disk Space

  • You get 30GB of disk space for your website. This is sufficient for 99% of all sites we host, with the average site size being 0.5GB.
  • We charge $50/m per additional 10GB used. We also offer image optimization and media clean-up to help reduce the size of your site.

Visits

  • You get 100,000 visits per month.
  • We charge $50/m per additional 100,000 visits.

What counts as a visit?

Your website will be hosted on Pronto’s super-secure servers with support from our infrastructure partners, Kinsta and Amazon Web Services (AWS). It will live on our platform — not on your company’s servers or your domain provider’s servers — to ensure the highest level of availability.

We are currently in the process of moving all sites from AWS to Kinsta, which is powered by the Google Cloud Platform. All new sites built from June 2020 onwards will be on this network.

Contact us if you’d like to know which platform your site is on.

We do not offer high availability (HA) hosting, but we do offer an SLA-backed 99.9% uptime guarantee. We can make this SLA, thanks to the flexibility of our container-based infrastructure, proactive load management by the Kinsta Engineering team, and the use of a best-in-class cloud provider in Google Cloud Platform.

Yes, you can still use Pronto’s Website Support or Dedicated Support services if you have your own hosting provider.

This isn’t recommended however, as you won’t get features from our Technical Support service, such as access to our state of the art hosting, technical support specialists, hack fix guarantee and monthly plugin updates. We also don’t provide discounts to our Website Support or Dedicated Support services if you choose to use your own hosting provider.

We have a team of WordPress engineers and testers who are dedicated to keeping your site up to date.

Here is an overview of the update process:

  1. Generate a fresh staging site based on your live site
  2. Update WordPress core, theme, and all plugins on the staging site
  3. Run our laundry list of tests, and track bugs and issues
  4. Apply fixes to issues and re-run tests
  5. Share staging site with you to review
  6. Push approved updates to live site
  7. Provide you with a summary of the updates and information about new features and changes

We take security extremely seriously at Pronto and have a number of measures deployed and planned. Some security measures are active by default and some can be activated upon request.

Some of these measures include:

  • Installing SSL certificates – the first step for improving security on a website
  • Activating 2FA – any WordPress user account can be configured with 2FA upon request
  • Enabling HTTP security headers – available on all websites upon request
  • Akismet & reCAPTCHA spam protection – to protect your site against unwanted bot and spam entries
  • Custom WordPress login URL – reduces brute force attacks by hiding the login URL. Soon to be available on all websites upon request
  • 30-day update cycles – keeping your website up-to-date is vital. We are starting to roll out 30-day updates across all our sites
  • And many more! – we have many more security features deployed such as server side protections, and on-site security fixes

Yes, we support both free SSL certificates and custom SSLs. Our free SSL certificates are generated by Cloudflare and are suitable for the majority of websites. However, we also support custom SSL certificates for websites that require them.

No. In order to keep your site secure and functional, we do not allow our customers to access the SFTP for their site. We also need to prevent large files being uploaded to our servers.

If you need to access your SFTP for any reason, submit a ticket and our WordPress specialists will help you.

Yes, we will troubleshoot and investigate any WordPress conflicts or any plugin that Pronto supports. We will also work directly with the plugin developer on your behalf.

If you don’t see the plugin you’d like to use, let us know and we’ll talk to our development team about adding it or help you find an alternative.

Pronto knows WordPress, and we are here to make sure your website is always running smoothly, and ensure plugins are operating as intended.

Yes, we offer two types of performance optimizations:

  • Basic optimization (included in all plans)
  • Deep optimization ($500 for 5 pages, $150 per additional page)

Here are some of the tasks performed in the Deep Optimization service:

  • Optimize Images
  • Specify Image Dimension to Load in Proper Size Images
  • Reduce Server Response Time
  • Inline JS and CSS for small file
  • Preload for Google fonts and local fonts
  • Remove unused JS and CSS
  • Minify Javascript and CSS
  • Leverage Browser Caching
  • Enable Compression
  • Render-Blocking Resources
  • Cleanup HTML
  • Lazy Loading Images
  • Load Critical CSS
  • Defer JS
  • Generate WebP Caching
  • Activate CDN Support
  • Fixing errors
  • Fixing broken links
  • Remove unused plugins
  • Optimize Elementor section (For Elementor sites)
  • And more

There is a 30 day review period for this service where you can work with an engineer to ensure we get your pages performing how you’d like.

You can also get a FREE Website Performance & Security review here, to see how your current site is performing.

INCLUDED

Our Hosting & Maintenance plan, or Technical Support, includes hosting for your website, monthly theme & plugin updates, infrastructure support & uptime monitoring, a site that is secure like Fort Knox, built for speed, and powered by Google’s Premium Cloud Platform through Kinsta, a staging site, daily backups, an SSL certificate, proactive hack and malware removal, and much more!

Pronto-built sites will also get access to our Pronto Dashboard, where you will be able to see all your key website metrics and reports.

NOT INCLUDED

Any front-end website edits or support. You’ll need to sign up for one of our support plans for that.

Or, if you need any new content, design, or custom development, you can sign up for a one-time Project.

The Pronto Dashboard is where you can:

  • View your website’s key metrics
    • Traffic – total traffic, unique visits, organic visits, average session duration, top visited pages, new vs. returning visits, top referrers
    • SEO – highest keyword rank, keyword ranking graph, domain authority, linking domains, tracked competitors
    • Form submissions – total submissions, top lead channel, qualified leads, form submissions by channel/over time, tracked forms
    • Reports – weekly/monthly reports
  • Manage your Pronto account
    • Profile information
    • Account password
    • Email preferences
    • Invoices and billing information
    • Team members
    • And more!
  • View your Pronto services, and see other services offered
  • Access our support portal
  • Access your Campaign Monitor dashboard and reseller information (if applicable)

Account & Billing