Our Hosting & Maintenance plan, or Technical Support, includes hosting for your website, monthly theme & plugin updates, infrastructure support & uptime monitoring, a site that is secure like Fort Knox, built for speed, and powered by Google’s Premium Cloud Platform through Kinsta, a staging site, daily backups, an SSL certificate, proactive hack and malware removal, and much more!
Pronto-built sites will also get access to our Pronto Dashboard where you will be able to see all your key website metrics and reports.
Any front-end website edits or support. You’ll need to sign up for one of our support plans for that.
Or, if you need any new content, design, or custom development, you can sign up for a one-time Project.
Yes, you can. You own the rights to your domain name, so Pronto will work with your domain name provider to conduct a DNS update prior to activating your new website. It is a simple technical step that ensures your domain name (which can be registered with GoDaddy, Domain.com, Bluehost, etc.) connects with our servers where your website is hosted.
Your website will be hosted on Pronto’s super-secure servers with support from our infrastructure partners, Kinsta and Amazon Web Services (AWS). It will live on our platform — not on your company’s servers or your domain provider’s servers — to ensure the highest level of availability.
We are currently in the process of moving all sites from AWS to Kinsta, which is powered by the Google Cloud Platform. All new sites built from June 2020 onwards will be on this network.
Contact us if you’d like to know which platform your site is on.
We are happy to work with security researchers. We take security, collaboration, and transparency seriously. With this in mind, we have created a program for responsible disclosure of security issues related to our services. If you believe you have found a security vulnerability which could impact us, our clients, or our services, we encourage you to report it to us.
Our rewards range from $100 to $1,000, depending on the severity of the bug found.
We do not offer high availability (HA) hosting, but we do offer an SLA-backed 99.9% uptime guarantee. We can make this SLA, thanks to the flexibility of our container-based infrastructure, proactive load management by the Kinsta Engineering team, and the use of a best-in-class cloud provider in Google Cloud Platform.
Yes, we support both free SSL certificates and custom SSLs. Our free SSL certificates are generated by Cloudflare and are suitable for the majority of websites. However, we also support custom SSLcertificates, for websites that require them.
Content Export (free) - This just includes website content such as page content, images, white papers, and blog posts, but does not include our WordPress theme, plugins, database, or web code.
Full Backup file ($499 fee*) - This includes all content plus our WordPress theme, plugins, database and web code. (Licenses and some Pronto-specific plugins will be removed.)
Full Backup with complete migration ($1999 fee) - This includes everything from option 2, plus a dedicated engineer to help you get set up on your new host. (Licenses and some Pronto-specific plugins will be removed.)
Why do we charge a fee?
We manage thousands of sites in a multi-site environment, meaning all sites live on the same server and database. Extracting your site from this shared environment requires time and labor from our engineers.
* This service is free if you are on our Elementor platform.
Yes, you will get a staging site, which is a direct copy of your live site.
The staging site IS for Pronto to run and test new updates, and for you to review these updates. It can also be used for testing out new and existing plugins. All new plugins must be sent to Pronto to vet and install.
The staging site IS NOT for developing new layouts or pages. We won't deploy the staging site to the live site, as this is likely to break the live site and lead to data loss.