WordPress Maintenance & Support Plans
Keep your website in top form with Pronto’s 24/7 WordPress support plans
TECHNICAL SUPPORT
$99
/m
Ideal for offloading maintenance tasks and keeping your site in top shape
WEBSITE SUPPORT
$299
/m
Ideal for designing and building new pages or adding content, images and videos
Everything in Tech Support
Unlimited Website Projects*
DEDICATED SUPPORT
$599
/m
Ideal for large sites or scheduled calls and planning monthly projects
TECHNICAL SUPPORT
$89
/m
Ideal for offloading maintenance tasks and keeping your site in top shape
WEBSITE SUPPORT
$269
/m
Ideal for designing and building new pages or adding content, images and videos
Everything in Tech Support
Unlimited Website Projects*
DEDICATED SUPPORT
$539
/m
Ideal for large sites or scheduled calls and planning monthly projects
Our WordPress Maintenance & Support Plans Compared
Not all our clients’ needs are the same. That’s why we’ve built three support tiers to cover support solutions of all varieties and degrees.
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SERVICE Features & Pricing |
Dedicated Support$599USD / MONTHCHOOSE PLAN |
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24/7 Uptime Monitoring Automated site checks to make sure your website is up and running 24/7
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24/7 Emergency Support 24/7 WordPress Support experts on hand to fix any issues as they arise
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Premium Hosting Premium tier Google Cloud Network
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Free Migration Free migration to our Kinsta-powered hosting platform
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Maintenance Human support staff to ensure your site is running smoothly
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Daily Cloud Backups Daily cloud backups to ensure that you never lose your latest updates
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Plugin Updates Plugins updates to improve security, reduce bugs, improve performance, and add new features
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Access to Premium Plugins Access to Pronto's premium WordPress plugins to keep your site safe and secure
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Security Optimization Our WordPress experts will audit your site's security measures and make improvements where necessary
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Free SSL Certificate & CDN Keeping your site’s traffic secure through encryption
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Spam Support We use reCAPTCHA to protect your website from spam, fraud, and abuse
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Complete Malware Removal We clean out any suspicious activity and implement measures to ensure it never happens again
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Hack Fix Guarantee If your site is compromised while hosted with us, we’ll fix it for free
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100,000 Visits Able to accommodate up to 100,000 visits per month
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30GB Disk Space Media and data storage up to 30GB
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Staging Site for Testing We use a clone of your live site to test site updates
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Account Dashboard See your website performance data in a way that’s easy to understand
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24/7 Unlimited Website Edits Unlimited website edits to update your content
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Unlimited Website Projects Unlimited website projects to add and update plugins, add new content, and create new custom page layouts
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Custom Page Design WordPress developers to create new pages for your site
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Mobile & Tablet Optimization Helps to make sure your site performs well on any device
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Image & Media Optimization Helps to make sure your site loads quickly
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Dedicated Site Manager A dedicated person to manage your site and take update requests directly from you
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Dedicated Task Board A live task board to monitor your updates as they are being done
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Custom Task Workflows Custom-created request items to match your workflow
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Scheduled Calls Scheduled calls with your Site Manager to talk about your needs
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Experts in today’s most powerful WordPress tools
And more!
Trusted by leading professional service firms
What our clients say about how we help them support their WordPress websites
Brad Vali
Crescent Printing & Copying
We’re very happy with Pronto’s turnaround time — they always deliver in a timely manner. Their team manages tasks and communicates with us quickly and efficiently.
Naruedee Chanchamcharat
Talis Asset Management
Pronto helps us on WordPress updates, and we have no need to hire permanent staff. They provide quality services at an acceptable cost.
Alex Markov
President, Red Key Solutions
Literally the best web and marketing team on the planet. I have worked with 5+ other firms over the years and when I finally found pronto it was like a breath of fresh air. I have been with them for 6 years now and have done many projects with them.
Andreika Meyers
East Coast Repair and Fabrication
Pronto has created and hosted three websites for us, personalized an SEO strategy, provided analytics and reporting, unlimited revisions and copywriting, and 24/7 support. I’ve had a good experience working with them. Their understanding of design is also impressive.
Four Turnberry Place
TantraNova Institute
I appreciate that the project management, website maintenance, and hosting are under one umbrella. There’s a high level of reliability that I appreciate very much.
Need help with a Website project?
We do more than just support WordPress websites, we build and promote them too!
ADVANCED FEATURES
from $500
Take your site to the next level by adding advanced features such as an e-store, event calendar, and more!
WEBSITE BUILDS
from $3,500
Get a custom site built from the ground up with brand new designs and structure that covers website SEO best-practices.
Still considering your options?
Our specialists can help you determine the best fit for you. Fill out this form to get started!
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Frequently asked questions
No. On our hosting and maintenance plan, you’ll have access to our technical engineers, but not our website support team.
To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $150/m to take advantage of our unlimited website support!
Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.
When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.
We can also unlock your website which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.
All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder – Elementor. These sites include the following premium plugins for free with your support plans:
- Akismet Anti-Spam (Value = $100/year)
- Elementor Pro (Value = $99/year)
- Essential Addons for Elementor (Value = $40/year)
- Gravity Forms with 45 add-ons (Value = $259/year)
- The Plus Addons for Elementor Page Builder (Value = $39/year)
TOTAL VALUE = $537/year
We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!
Our support team operates 24 hours a day, 5 days a week, from 4pm PDT on Sundays to 4pm PDT on Fridays.
We also have a small standby team on weekends for emergencies such as website downtime.
We do not offer phone support on our Technical Support or Website Support plans.
However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!
On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/5.
We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:
- Small requests, such as single page change, we aim to solve within 24 hours
- Medium requests, such as multiple page changes, we aim to solve within 72 hours
- Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project
Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.
When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.
Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.