Frequently Asked Questions

What happens when I sign up for one of your support plans?

Technical Support (Hosting and Maintenance)

First, we’ll get your website hosted on our state-of-the-art servers
Our engineers will run optimizations, security fixes, upgrades, and activate our premium plugins to supercharge your website
We’ll continue to take care of your website from there and send you monthly emails highlighting website upgrades.

Website Support

First, we’ll complete everything in ‘Technical Support
Please read through our guidelines for submitting website requests for any future website tasks you might need
Submit a ticket whenever you’d like to update your website!

Dedicated Support

First, we’ll complete everything in Technical Support
Your dedicated Site Manager will reach out, offering an onboarding call and introducing your very own Pronto task board
Work directly with your Site Manager whenever you’d like to update your website!

Any other questions?