Understanding & Living Pronto’s Values
No Proton is perfect. We don’t expect everyone to excel at every value. We all have areas for improvement and growth. From hiring, to peer and performance reviews to development, Pronto Values guide our path. They inspire us to bring the best version of ourselves to work each day, and to stay true to who we are. They provide a consistent benchmark that we all share and believe in.
Pronto Values are not answers. They don’t tell you what to do. Think of the values as a compass that gives you direction on how to behave and work at Pronto. They remind you of what’s really important each day you come to work. Pronto Values are expressed best when you are yourself, and live the values in your unique way.
Pronto Values are important. They are not a poster on the wall, or a cute t-shirt. They are how we live and work at Pronto each and every day. No matter how good your skills or work, how great your contributions might be, the values are not optional. They are the “how” in the “what” we do.
Protons value our diversity and enjoy working with all types of people, from all around the world. We are a multi-cultural, diverse team that doesn’t discriminate against those who are different. We make an extra effort to be inclusive and understanding of others. We work together to build a work environment that is safe for each of us to be our true selves.
Protons know that they, and Pronto, can always improve. We value the questions, “How could this be improved?” or, “How could I be better?” When we have ideas, we share them. If we see a problem and have ideas how to improve it, we know how to move forward, take initiative and implement a solution.
We are a service company; we do things for our customers. Protons value it when things happen, when projects get completed, tickets get closed, and solutions get implemented. We always want to do work we are proud of, but we understand the importance of execution and finishing a task.
Everything we do at Pronto is the result of people working together - everyone doing their part. Protons value promises and commitments and being a person others can count on through both good and bad times. We know it’s critical for our customers to be able to count on us, as we count on each other.
Our world is changing everyday and Pronto must change to survive. Protons value change because we understand that change is how we grow and improve. We accept that change can be difficult at times, but are always ready to move forward when change is required.
Protons value doing the right thing for the long term, not the easy thing for the moment. We make decisions and take actions that build long-term relationships and a sustainable business. For us doing the right thing means we use good judgement; we look for win-win situations that support our customers’ and Pronto’s long-term success.
Pronto is a team of teams. Protons value being part of a fun, hardworking team. We want to belong to something bigger than ourselves. While we respect individual achievement, we are not a culture of lone heroes. We value and respect the person who makes big contributions as part of a team, and in the process makes their team better.
Good communication means saying what you feel or think, but always with respect and empathy, even when it’s difficult. Protons value clear and direct communication, and we value listening carefully. We appreciate constructive feedback, even when it’s hard to accept at times.
Protons value the opportunity to learn new things and improve themselves, We focus on improving both our professional “hard skills” as well as the “soft skills” that enable us to interact with others more effectively and harmoniously. We value self-motivated personal development and taking the initiative to learn new things.
Protons love a big challenge. When things are difficult we stay positive and work as a team. We believe that work and fun belong together. We take personal responsibility to bring the best of ourselves to work each day and are active in building a positive and happy work environment for everyone.