Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.
When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.
Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.
NOTE: You can switch between Support plans at any time given the following conditions:
To downgrade your support plan, send a written request informing us of the effective date you’d like to downgrade by emailing [email protected].
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