Emergency WordPress Support Services — get your site back to normal
Is your theme looking broken? Has your website speed dropped? Think you have been hacked? Has a plugin feature stopped working?
Get your website fixed, quickly
100% money-back guarantee if we can’t fix it
What is the process?
- Purchase your Non-member Support Request
- Provide login access to your site
- Share details about your issue
- Our specialists will log into your site and fix
Already a Pronto customer? You are already covered, just jump on our live chat or submit a ticket to [email protected]
We fix these issues and more
Our technical support experts can help you…
- Page layout is completely broken
- Websites speed performance has dropped to a snail’s pace
- Someone has hacked into my site
- Plugin features have stopped working
- Forms have stopped sending notification
- I am seeing technical errors on my site and nothing is working
Adam Selley
Head of Platform
We have a team of WordPress specialists and engineers ready to diagnose, troubleshoot, and fix your website issues TODAY
We’ll bring your website back to normal in no time!
1
Clean up after a hack and remove malware
We will perform a deep inspection of your site with a deep scan of the site’s files to identify malware.
We’ll repair the WordPress core by installing a clean copy of the core files and identify and remove infected plugins and themes. (Requires migration to our platform and a support plan)
- Restore your site
- Scan for Malware
- Protect against future attacks
2
Regain access to your WordPress website
Hacked? White screen of death? Rogue developer? We will help you access your website and ensure you never lose access again.
- Get access
- Protect your login
- Never lose access again
Regain access to your WordPress website
Hacked? White screen of death? Rogue developer? We will help you access your website and ensure you never lose access again.
- Get access
- Protect your login
- Never lose access again
2
3
Safeguard against DDoS attacks
DDoS attacks are a major cause of downtime, which can grind your business to a halt, and prevent orders and messages coming through.
All of our sites are protected by Cloudflare, which features a secure firewall with built-in DDoS protection. (Requires migration to our platform and a support plan)
- Long term DDoS Protection
- Stop an on-going attack
4
Fix any WordPress errors
Internal Server Error? Forbidden? Not Found? Bad Request? Unauthorized? Whatever your error message, let us know about it and we will sort it out for you
- Fixes for rare and Common errors
4
Fix any WordPress errors
Internal Server Error? Forbidden? Not Found? Bad Request? Unauthorized? Whatever your error message, let us know about it and we will sort it out for you
- Fixes for rare and Common errors
Get your website fixed, quickly
100% money-back guarantee if we can’t fix it
What is the process?
- Purchase your Non-member Support Request
- Provide login access to your site
- Share details about your issue
- Our specialists will log into your site and fix
Already a Pronto customer? You are already covered, just jump on our live chat or submit a ticket to [email protected]
Frequently asked questions
Yes. If your WordPress website has been hacked, we can help. Our hack-fix service will clean up the mess and restore your site to its pre-attack state.
Yes. Our team of security experts will scan your site and remove all malware. We then work to identify and fix the root cause, searching for vulnerabilities within your WordPress infrastructure.