How to Request Time Off

Hi Electrons, Neutrons, Proton Freshmen, and Protons. Below are Pronto’s rules and guidelines for requesting time off. If you have questions or concerns, please feel free to ask your manager or HR.

Prontons_Timeline

Electrons

(offered a position at Pronto)

Please inform HR about any booked trips or events you have planned during and after your probation period. This will help HR and your manager ensure consistency for all new hires. This applies to all teams, no exception.

Neutrons

(fewer than 3 months working at Pronto)

You are eligible for sick leave, but you’re not yet eligible for vacation and flex work/off despite passing probation. Any day off other than sick leave will be indicated as unpaid leave (leave without pay); these include commencement days, funerals, etc.

Proton Freshmen

(3-6 months working at Pronto)

You are now eligible for vacation and flex work/off; however, you are not allowed to take more than 5 working days off in a row. For urgent cases, please contact your manager and HR for a case-by-case review.

For 1 day off:

Get approval from your manager at least 1 day in advance then inform your team and HR. For urgent leave, please contact your manager and HR for a case-by-case review.

For 2-5 days off:

Get approval from your manager and HR at least two weeks in advance, then inform your team. For urgent leave, please contact your manager and HR for a case by case review.

For more than 5 days off:

Day #6 of your leave would be indicated as unpaid leave. In this case, you need to make a request in Bamboo at least 1 month before your actual day off.

Protons

(6 months or more working at Pronto)

You are eligible for vacation and flex work/off.

For 1 day off:

Get approval from your manager at least 1 day in advance then inform your team and HR. For urgent leave, please contact your manager and HR for a case-by-case review.

For 2-5 days off:

Get approval from your manager at least two weeks in advance, then inform your team and HR. For urgent leave, please contact your manager and HR for a case-by-case review.

For more than 5 days off:

Get approval from your manager and HR at least one month in advance, then inform your team. For urgent leave, please contact your manager and HR for a case by case review.

Special cases that apply to all Protons

Half-day flex work/off is no longer available, check with your manager
You’re required to give HR a medical certificate if you took over three days of sick leave
You must come work at the office for Songkran Flex Work bonus multipliers, otherwise they will count as regular flex days
Remote work doesn’t apply if you’re on vacation
If you’re working remotely, or are doing flex work, you must send a work report summary to your manager and team

Before requesting for remote work. Please ask yourself the following questions:

Am I being accountable…

To Pronto’s values?
To Pronto’s commitment to our customers?
To Pronto as a company?
To my team?
To other teams that count on me and my team?

Leave Without Pay

If you’re leaving without pay for less than one month, you’re still entitled to the same Pronto benefits. For durations longer than one month, your benefits will become prorated; these include vacation days, allowances, and bonuses. Note that leave without pay is only for urgent cases and will be reviewed case by case by your manager and HR.

Personal Leave (Paid leave)

Wedding: 3 days
Paternity leave: 5 days
Maternity leave: 3 months
- 1st month - Pronto pays your full salary
- 2nd month - Pronto pays half of your base salary and SSO pays you B7,500
- 3rd month - SSO pays you B15,000

Funeral: 5 days; Pronto will provide you with B3,000 financial support
Military by law: contact HR for a case-by-case review. HR and managers should review new candidates to see whether they might be bound to military obligation before bringing them in for an interview
Ordination: no longer available, to be fair to everyone, regardless of gender and religious standings