Today you are a Neutron. But during the next 90 days each and every Proton will be helping you to become a full-fledged Proton. What’s more, they'll be helping you to become the right kind of Proton. And what is a Proton, you might ask? Well you’ll find out soon enough!
This handbook will help you understand how we work, live and have fun together at Pronto Marketing - with a lot of important details on things such as compensation, benefits and what to wear to work.
It’s also very important that you review The Pronto Values that provide us with direction and inspiration on how we do our work and treat others. At Pronto we strongly believe that it’s not just what you do that matters, it’s how you do it. That’s what makes a Proton super-power special!
We do business around the world under the brand Pronto Marketing. Here in Thailand our company is registered as Pronto Group Ltd, trading as Pronto Marketing. In this Employee Handbook, Pronto Group Ltd will be referred to as Pronto or The Company.
Live your life and do your work with the Pronto Values in your heart and mind. At Pronto, teams and working together are at the center of what we do: in the way we communicate, show each other respect and always search for better ways to delight our customers. At Pronto you’ll see that many teams have daily short ‘stand-up’ meetings to share ideas and updates. This keeps the communication and ideas flowing. Everyone at Pronto from the top down sits in our open office and is available to chat with, ask questions of or share ideas with at any time. Don’t be shy - every Proton has something important to say.
Fresh coffee and a variety of drinks are provided daily to ensure you're wide awake and ready to go. And for an energy burst in the afternoon, healthy snacks are laid out in the common area to give us all some informal time to have fun and get to know each other.
At Pronto, we celebrate diversity. It doesn’t matter what your age, background, sex, religion, nationality, sexual orientation, level of experience or ping-pong ability is. We show each other respect. We value people for the way they behave and the contributions they make. We appreciate the special color each individual brings to our life. We want you to be comfortable and proud to bring your true self to work each and every day.
We provide you a comfortable and ergonomic work space, a pleasant office and fun Protons to work with. If there’s anything we can add to make your workspace happy and healthy, be sure to let us know. Stuffed animals, toys and cartoon characters are always welcome at Pronto.
Pronto’s policy is that you must wear something! What you wear is up to you. Use good judgement, wear what’s comfortable for you and expresses your unique style and personality. It’s OK to let the real you shine at Pronto.
You have been through our interview process, and you are finally here at Pronto. Congratulations and welcome! Don't be nervous, our friendly HR team will introduce you to the team and lay out all the guidelines in your orientation session.
Feeling faint? Don't worry, your Bupa group insurance is valid starting from your very first day!
On this day, you are almost ready to be a real Proton. It’s time for your Performance and 360 Review. You will need to evaluate yourself with your Manager, while your team will provide feedback on how they think you've done so far. It’s a gift from them to you, to help you improve yourself and to encourage you to keep doing what you have already done well.
And that’s not all! From this day forward, you can submit and reimburse any benefits.
You will undergo a review every six months. The Pronto system is one of continuous improvement so things are always getting better both for yourself, the team and our customers.
You are able to choose a benefit package that fits in with your lifestyle. There is more information about this in the ‘Benefits’ section later on.
Pronto’s normal office hours are flexible, with an hour taken for lunch at your preference time. There may be times when you are required to work outside these hours. Overtime payments are not paid unless specified in an individual employment agreement. Your working hours may vary from time to time by mutual agreement.
Like many things at Pronto, with flexibility comes responsibility. We don’t expect you to punch in and out of a time clock; we trust your judgement and expect you to do the right thing. But it’s important that you communicate with your manager and team so that people can count on you and understand your schedule.
At Pronto we give you the flexibility and responsibility to manage your schedule. We have a system of Flex Days that lets you earn Flex Days by working on weekends or holidays, and use these earned Flex Days as extra holiday.
When you work a Flex Day or take Flex Time off please inform your team and HR in advance. Again, Bamboo is the tool that you will need to use when you will be gone from the office, will be working remotely or coming into work on a non-work day and taking leave on another day instead. In Bamboo, please mark the day you take off as Flex-off (1 day) and the day that you will come to work as Flex Day (-1 day). Please balance your flex days within 3 months. More details are below.
Please inform your team and HR as soon as you can and have some rest. But make sure you register your sick day on our Bamboo software, so we know what's happened. More details are below.
Pronto believes that teams work best when they work together. It improves communication and learning for everyone. Remote working is agreed on a case-by-case basis and requires approval from your manager and HR. When remote working is permitted it will be for a fixed period of time, at the end of which the employee is expected to return to the regular job and workplace.
Please inform your team and HR in advance before leaving on vacation. Once again, Bamboo is the tool that you will need to use when you will be gone from the office. If you are planning a longer break, please contact your manager so that they can keep the team informed and make sure that your work is covered. More details are below.
At Pronto we use a bunch of browser-based applications, one of which is called BambooHR. Bamboo is our portal for your personal information, compensation and benefits.
For requesting time off, sick leave and managing flex days, as well as checking all your benefits, please see the BambooHR instructions.
For reviews we use an application called Small Improvements. This provides you and your manager with a standard template for your reviews as well as 360 Peer Feedback. You’ll learn more about this when your first review is scheduled.
We use the latest technology at Pronto. You’ll be given your choice of using a Mac or Windows PC - it’s up to you. Depending on your job role, we’ll make sure you have the applications and software you need.
Pronto has a strict no piracy policy. This means that all software, stock photos, creative assets and applications must be properly and legally licensed. If you’re not sure, or have a specialized software requirement, just ask your manager or the IT team for help. We want you to have the best tools to do your job, and we want to be a good, law abiding member of the business community.
The salary we’ve agreed with you is outlined in your employment agreement and should be regarded as confidential. You should not disclose your salary or wages to anyone within The Company other than your immediate manager. Full details of the breakdown of your salary or wage payment will be shown on your payslip which will be given to you on, or just after, payday. Your salary or wages are accrued throughout the month and paid the day before the end of the month into your nominated bank account. If the day before the end of the month is on a weekend or holiday, the money will be transferred to your account on the Friday, or the day before the holiday, whichever is applicable.
Your salary or wage will be reviewed every 6 months and adjusted in line with your performance. The salary review process will take into account your performance in your role, market rates for your role and the Company’s ability to pay. Reviews will not necessarily lead to an increase.
The Company provides a complete package of benefits to all eligible full‐time employees. The following outline of available benefits is provided with the understanding that benefit plans may change from time to time, and the provider plan descriptions or contracts are to be considered the final word on the terms and conditions of the employee benefits provided by The Company.
Continuation of any benefits after termination of employment will be solely at the employee's expense and only if permitted by policies and statutes. The Managing Director will determine deductible levels and co‐payments for all insurance related benefits annually.
In the event of any inconsistencies between this handbook or any other oral or written description of benefits and a formal plan document, the formal plan document will govern.
The Company participates in the provisions of Social Security. Employees’ contributions are deducted from each paycheck and contributed at the applicable wage base as established by the Thai law.
Group Health Insurance
A basic individual coverage health Insurance plan is provided to you at no cost, starting from your first day working for Pronto.
|Basic Benefit||Description||Benefit Limit (Baht)|
(maximum 1 visit per day, 30 visits per year)
|Physician's fee||In-patient physician’s fees for in-patient doctor visits
|In-patient and day benefits||Room and board including nursing service (maximum
payable per day)
|ICU room and board including nursing and service
charges (maximum payable per day)
|Hospital general expenses||Hospital general expenses including drugs, dressing,
X-ray, laboratory tests, physical therapy and use of
operating theatre and emergency treatment (maximum
payable per disability)
|Emergency treatment - first visit within 24 hours of
emergency and 15 days follow up (included in hospital
|Specialist’s consultation fees in connection with an
operation or no operation – maximum per disability
(included in surgical fee or hospital general expenses)
|Ambulance - maximum payable per disability (included
in hospital general expenses)
|Funeral Indemnity||Coverage for expense in the event of dealth during hospitalization.||25,000||40,000|
|Surgical fee||Surgical fee per disability (pays percentage of benefit
in accordance with complexity of the procedure as
per policy schedule)
|Personal accident||Lump sum payment in the event of death or dismemberment||400,000||600,000|
This benefit comes with the package that each employee is able to choose after they have worked with The Company for one year. The total amount is 5000 THB per year and this cannot be carried over to the following year The employee must use and reimburse it before 31st December of each year, otherwise it will be lost.
How to get reimbursed for a dental fee?
Employees who have worked at Pronto for more than two years are entitled to apply for membership of the Provident fund.
|Year of Employment||Vesting Scales (%)|
|Less than 2 years||0|
|2 years but less than 3 years||25|
|3 years but less than 4 years||50|
|4 years but less than 5 years||75|
|5 year onwards||100|
Under the Thai Labor Law, employees can take sick leave (with pay) for a total of 30 days per year.
How to get reimbursed for a dental fee?
How to take personal leave?
If the employee’s vacation days have all been used, it is still possible to request days off by taking unpaid leave.
How to take unpaid leave?
Ten days vacation (pro-rated amount) will be awarded to employees who have worked with The Company for less than one year. Employees who have worked here for over one year will be qualified to choose a new package, either 10 or 15 days. Five vacation days can be carried over to the following year.
A vacation is not a time to take your laptop with you and stay in touch with the office. A vacation is your time to have fun, relax, be with friends and family and recharge your batteries. In almost all cases we discourage working while on vacation because - well, if you’re working, it’s not really a vacation, is it? You’ve worked hard, you’ve earned a break - take it and come back to Pronto full of fresh energy and new ideas.
How to take unpaid leave?
Employees can manage their time with Flex Day – Work and Flex Day – Off.
Once you submit a flex day, you should balance the two types of Flex Day to be zero within three months. Keep an eye on the days you've used as Flex Days, since they cannot be carried over to next year. The employee should ensure that their days in credit are used before 31st December of each year.
How to take unpaid leave?
Allowance Fund Reimbursement
Pronto provides a an allowance reimbursement for employees to take just about any classes they wish. The amount is from 15,000 up to 30,000 per year, depending on the package you choose; the amount is pro-rated based on time worked. This yearly budget needs to be used by the end of each year and it cannot be carried over to the following year year. If you’re not sure if the class you want to take is eligible for reimbursement, just ask the HR team.
How to reimburse your Allowance Fund?
Pronto provides free in-office language classes in both Thai and English. If you would like to expand your language skills, it’s time for you to do so. But you need to be sure that you can manage your work properly on study days and that you are not creating a bottleneck for your team.
Entertainment and Relaxation
In your first year of service, employees are awarded ten (10) vacation days, or a pro-rated amount, plus basic health insurance and a 15,000 THB Allowance Fund.
Eligible employees who have been full-time employees for one full year will be awarded special benefit packages by The Company. Employees can choose one of the three benefit packages that best meets their needs. The packages are listed below:
|Package||Holidays||AIA Health Insurance Package||Allowance Fund|
|First Year of Service||10||Standard||15,000|
|After First Year of Service Options|
|Play Hard, Work Hard||15||Standard||25,000|
|Get Ahead & Be Responsible||10||Premium||30,000|
|Live the Good Life||15||Premium||20,000|
We’re sure this Employee Handbook hasn’t answered every possible question you might have. Don’t worry, your manager or our super helpful HR team can answer any other questions you might have. Just send an email to [email protected] and help will be on the way!