WordPress maintenance services to keep your site fast & secure, always
Is your company experiencing these website issues?
Experience the difference with our comprehensive WordPress maintenance services
- Slow and Unresponsive
- Visitors leave your site due to excruciatingly slow loading times.
- Hacked and Insecure
- Your website has been hacked, and now it’s a mess.
- Underperforming and Broken
- Your website is malfunctioning due to outdated WordPress themes and plugins.
- Unable to Add New Features
- Activating new plugins causes something on your site to break.
Adam Selley
Head of Technical Support
Your team of WordPress maintenance engineers ensuring your site runs smoothly 24/7
“We’re a web marketing execution partner that’s powered by real people and the fast and reliable Google Cloud Platform.”
WordPress maintenance plans
- Hosting & Backup
- Security Optimization
- Plugin Updates
- Free SSL Certificate & CDN
- Free Migration
- Hack Fix Guarantee
- 30GB Disk Space
- 100,000 Visits/mo
- Access to Premium Plugins
- Web Analytics Dashboard
- Everything in Technical Support
- Unlimited Edits
- Unlimited Website Projects
- Custom Design & Development
- Everything in Website Support
- A Dedicated Site Manager
- Schedule Monthly Tasks
- Scheduled Calls
Delegate the administration of your WordPress site
to our maintenance experts
Business Websites
No matter the size of your business, downtime or hours spent troubleshooting issues with your registrar or web hosting company is unacceptable. Our WordPress maintenance services don’t just close tickets; we solve problems for you.
Complex Websites
Whether you have a WordPress Multisite or a sizable WooCommerce store, our WordPress maintenance expertise ensures seamless operation.
High-Traffic Websites
For sites with over 100,000 monthly visitors and large marketing campaigns, our WordPress maintenance and support services provide the technical expertise to ensure your site scales with traffic surges.
Reliable updates by humans
24/7 uptime monitoring
Pure speed
Seriously secure
How does Pronto’s WordPress maintenance compare
to other services?
Which WordPress maintenance service is right for your business?
A generalist web host is great for new or very small businesses
- Comfortable maintaining technical aspects themselves or with a freelancer
- That have simple WordPress sites with few plugins
- That have very little website traffic
A managed wordpress hosting service is great for businesses or agencies
- With one or more full-time wordpress engineer on staff
- Are looking to improve their site’s technical performance
- That have growing website traffic and storage needs
Pronto is great for businesses and agencies
- To focus on higher values tasks without compromising their site’s performance
- That need to address security and technical issues faster
- Managing websites with many or complex plugins
Thomas Bland
Website Sales Account Executive
To learn more about all plans,
speak to Tom!
We'll talk about which plan is right for you.
Leave technical updates to our WordPress maintenance engineers
TESTIMONIALS
Trusted by leading professional service firms
What our clients say about how we help them support their WordPress websites
Isabella Vallejo
Alvalley
“Our website is working wonderfully! it is fast and safe and any slight issue we have, the Pronto team is on top of it working hand in hand with us.”
Paul Boon
Akaliko
“Pronto has been very consistent and reliable. Our previous hosting provider was nothing of the sort. We were constantly chasing them and clamoring for attention. Pronto on the other hand has been rock solid in their response and overall customer care.”
Jessica Tuttle
Wholesale Direct Carports
“Pronto is cost effective and just easy to work with. They are always responsive and always deliver in a timely manner.”
Is this service right for you?
It’s a great fit if…
- You have a slow or broken WordPress site that needs fixing
- You are looking for a hosting environment that is optimized for WordPress
- You are prepared/able to share necessary information to help migrate your site
It’s not a great fit if…
- You are expecting leads or massive SEO improvements from this service
- You expect Pronto to update and rebuild every corner of your site under this service
A feature-rich WordPress maintenance service
Developed over 10 years and maintaining thousands of sites every day
Security
Secure WordPress Hosting
Active and passive measures to stop attacks
Security
Unique Login URLs
Prevent hackers from finding your admin login page
Security
Two-Factor Authentication
Make sure only you and your team can access your WordPress Dashboard
Security
SSL certificate included
Keeping your site’s traffic secure through encryption
Security
XML-RPC disabled
Reduce risk of brute force attacks
Security
HTTP Security Headers
Harden your site’s security
Security
WordPress Security Plugins
Extra on-site security
Security
Database Security
Protecting your data at the source
Security
Secure File and Server Permissions
Preventing unauthorized access to your site files
Security
reCAPTCHA Support
Protects your website from spam, fraud, and abuse
Security
Hardware firewalls
Extra layers of security
Security
DDoS detection
Prevents downtime due to DDoS attacks
Security
Encrypted SFTP and SSH connections (no FTP)
To keep your files protected
Performance
Latest Stable PHP Version
Keeping the backbone of WordPress strong with PHP 7.4 and 8.0
Performance
Latest WordPress supported versions
Squashing bugs and boosting site performance
Performance
Image Optimization
Optimized images and serve with the correct size to help reduce page size
Performance
Nginx
Reverse proxy, HTTP cache, and load balancer
Performance
Choose your data center
Host your site near your customers
Performance
Premium tier network
Get the best of Google’s Cloud Network
Performance
Server-level caching
Helps to keep your site loading quickly
Performance
Performance monitoring
Using New Relic to highlight and eliminate performance issues
Performance
16 Dedicated PHP Workers
Execute simultaneous WordPress tasks quickly
Performance
Media Cleaner
Reduce website bloat by removing unused media
Performance
Powered by Google Cloud
The largest, fastest, and most secure network on the planet
Reliability
Performance monitoring
Using New Relic to highlight and eliminate performance issues
Reliability
Hack fix guarantee
If your site is compromised while hosted with us, we’ll fix it for free
Reliability
Expert WordPress support
Work directly with WordPress support specialists
Reliability
Staging site for testing
We use a clone of your live site to test site updates
Reliability
Human testers
Dedicated WordPress testers to keep your site up-to-date
We will never stop improving!
New security, performance, and reliability features added frequently
Schedule a free consultation
Submit this form to discuss how our WordPress website maintenance service can help keep your site and business up and running.
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Frequently Asked Questions
What's included in your WordPress website maintenance plan?
INCLUDED
Our WordPress Hosting & Maintenance plan, or Technical Support, includes hosting for your website, monthly theme & plugin updates, infrastructure support & uptime monitoring, a site that is secure like Fort Knox, built for speed, and powered by Google’s Premium Cloud Platform through Kinsta, a staging site, daily backups, an SSL certificate, proactive hack and malware removal, and much more!
You will also receive a monthly report with all your key website metrics.
NOT INCLUDED
Any front-end website edits or support. You’ll need to sign up for one of our support plans for that.
Or, if you need any new content, design, or custom development, you can sign up for a one-time Project.
Will Pronto troubleshoot broken plugins/themes? Will you work directly with plugin developers to find a fix?
What if I’ve registered my website (domain) name with GoDaddy or another company? Can I still have Pronto maintain it?
Yes, you can. You own the rights to your domain name, so Pronto will work with your domain name provider to conduct a DNS update prior to activating your new website. It is a simple technical step that ensures your domain name (which can be registered with GoDaddy, Domain.com, Bluehost, etc.) connects with our servers where your website is hosted.
Do you have DNS instructions for my specific domain host provider?
Yes, we have in-depth articles on how DNS works with the following providers:
- GoDaddy
- Cloudflare
- Domain.com
- Namecheap
- Network Solutions
If your provider is not listed, feel free to ask your Project Manager for assistance or visit our online chat via the Pronto Marketing home page.
How can I send you my login credentials?
How do you keep websites up to date?
- Generate a fresh staging site based on your live site
- Update WordPress core, theme, and all plugins on the staging site
- Run our laundry list of tests, and track bugs and issues
- Apply fixes to issues and re-run tests
- Share staging site with you to review
- Push approved updates to live site
- Provide you with a summary of the updates and information about new features and changes
Where does my website “live” online? Where is it hosted?
Does Pronto offer High Availability Hosting and Guaranteed Uptime?
What reliability/security measures do you have in place to protect my site?
- Installing SSL certificates – the first step for improving security on a website
- Activating 2FA – any WordPress user account can be configured with 2FA upon request
- Enabling HTTP security headers – available on all websites upon request
- Akismet & reCAPTCHA spam protection – to protect your site against unwanted bot and spam entries
- Custom WordPress login URL – reduces brute force attacks by hiding the login URL. Soon to be available on all websites upon request
- 30-day update cycles – keeping your website up-to-date is vital. We are starting to roll out 30-day updates across all our sites
- And many more! – we have many more security features deployed such as server side protections, and on-site security fixes
Do you support SSL?
Can you improve my site's page speed?
- Optimize Images
- Specify Image Dimension to Load in Proper Size Images
- Reduce Server Response Time
- Inline JS and CSS for small file
- Preload for Google fonts and local fonts
- Remove unused JS and CSS
- Minify Javascript and CSS
- Leverage Browser Caching
- Enable Compression
- Render-Blocking Resources
- Remove Query Strings
- Combine Requests
- Lazy Loading Images
- Inline Critical CSS
- Activate CDN Support
- And more
What optimization features are included in your WordPress support plans?
- Install Broken Link Checker plugin
- Install WP Rocket Pro plugin (include with support plan)
- Setup Basic WP Rocket settings
- Check site’s CDN configuration and optimize with Cloudflare
- Enable “Early Hints” (web standard to improve page load times)
- Enable and run image optimization
- Check if there is any console error on the site
- Install and setup Insights from Google PageSpeed plugin
- Remove unused plugin / theme
Can you provide a full backup of my website?
- Content Export (free) – This just includes website content such as page content, images, white papers, and blog posts, but does not include our WordPress theme, plugins, database, or web code.
- Full Backup file ($499 fee*) – This includes all content plus our WordPress theme, plugins, database, and web code. (Licenses and some Pronto-specific plugins will be removed.)
- Full Backup with complete migration ($1,999 fee) – This includes everything from option 2, plus a dedicated engineer to help you get set up on your new host. (Licenses and some Pronto-specific plugins will be removed.)
Do I get a staging version of my website?
Are there any server limitations?
- You get 30GB of disk space for your website. This is sufficient for 99% of all sites we host, with the average site size being 0.5GB.
- We charge $50/m per additional 10GB used. We also offer image optimization and media clean-up to help reduce the size of your site.
- You get 100,000 visits per month.
- We charge $50/m per additional 100,000 visits.
Can I access the SFTP for my site?
Do you provide Technical Support for websites that are not hosted on your servers?
- Monthly WordPress updates – Core, plugin and theme files updates every month by human testers
- Hack fix guarantee – If your site is compromised while hosted with us, we’ll fix it for free
- Staging site– We provide each site with its own staging site to plan and test site updates
- Premium tier network – We host our sites on the best of Google’s Cloud Network
- Choose your data center – 30+ data centers to host your website from
- CDN Included – Speed up content delivery and reduce page load time with our HTTP/3-enabled CDN powered by Cloudflare
- 16 Dedicated PHP Workers – Used to execute simultaneous WordPress tasks quickly
- Server-level & Edge caching – Helps to keep your site loading quickly
- Latest Stable PHP Version – We use the latest PHP technology with PHP 8.0 and 8.1
- Secure WordPress hosting – Our host-chosen host provides state-of-the-art active and passive measures to stop attacks.
- SSL Certificates – This is included in every website we host as standard
- XML-RPC disabled – We disable known vulnerabilities to reduce the risk of brute force attacks
- Database Security & Secure File and Server Permissions – Our servers come with robust database security that protects your data at the source
- DDoS detection – We provide active measures to prevent downtime due to DDoS attacks
- Encrypted SFTP and SSH connections (no FTP) – We only use the most secure protocols to access server files
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- We recommend you keep your website up-to-date and perform major updates on a staging environment first
- Please provide us with a staging environment, so our developer can perform major updates here before we implement it on the live site.
- Make sure to back up your website frequently. We recommend doing it daily.
- The credentials to access your website dashboard will be kept in Pronto’s password manager platform and shared with our team to ensure that all Pronto agents can access your website.
