WordPress maintenance services to keep your site fast & secure, always

 INCLUDED

Our WordPress Hosting & Maintenance plan, or Technical Support, includes hosting for your website, monthly theme & plugin updates, infrastructure support & uptime monitoring, a site that is secure like Fort Knox, built for speed, and powered by Google’s Premium Cloud Platform through Kinsta, a staging site, daily backups, an SSL certificate, proactive hack and malware removal, and much more!

You will also receive a monthly report with all your key website metrics.

 NOT INCLUDED

Any front-end website edits or support. You’ll need to sign up for one of our support plans  for that.

Or, if you need any new content, design, or custom development, you can sign up for a one-time Project.

Yes, we will troubleshoot and investigate any WordPress conflicts or any plugin that Pronto supports. We will also work directly with the plugin developer on your behalf.

If you don’t see the plugin you’d like to use, let us know and we’ll talk to our development team about adding it or help you find an alternative.

Pronto knows WordPress, and we are here to make sure your website is always running smoothly, and ensure plugins are operating as intended.

Yes, you can. You own the rights to your domain name, so Pronto will work with your domain name provider to conduct a DNS update prior to activating your new website. It is a simple technical step that ensures your domain name (which can be registered with GoDaddy, Domain.com, Bluehost, etc.) connects with our servers where your website is hosted.

Yes, we have in-depth articles  on how DNS works with the following providers:

• GoDaddy
• Cloudflare
• Domain.com
• Namecheap
• Network Solutions

If your provider is not listed, feel free to ask your Project Manager for assistance or visit our online chat via the Pronto Marketing home page.

We recommend you send sensitive data, such as passwords, to us using a tool such as One-Time Secret .

We have a team of WordPress engineers and testers who are dedicated to keeping your site up to date.

Here is an overview of the update process:

1. Generate a fresh staging site based on your live site
2. Update WordPress core, theme, and all plugins on the staging site
3. Run our laundry list of tests, and track bugs and issues
4. Apply fixes to issues and re-run tests
5. Share staging site with you to review
6. Push approved updates to live site
7. Provide you with a summary of the updates and information about new features and changes

Your website will be hosted on Pronto’s super-secure servers with support from our infrastructure partners, Kinsta and Amazon Web Services (AWS). It will live on our platform — not on your company’s servers or your domain provider’s servers — to ensure the highest level of availability.

Our WordPress Maintenance solution includes Kinsta‘s WordPress managed hosting service, which is powered by the Google Cloud Platform.

We do not offer high availability (HA) hosting, but we do offer an SLA-backed 99.9% uptime guarantee. We can make this SLA thanks to the flexibility of our container-based infrastructure, proactive load management by the Kinsta Engineering team, and the use of a best-in-class cloud provider in Google Cloud Platform.

We take security extremely seriously at Pronto and have a number of measures deployed and planned. Some security measures are active by default and some can be activated upon request.

Some of these measures include:

• Installing SSL certificates – the first step for improving security on a website
• Activating 2FA – any WordPress user account can be configured with 2FA upon request
• Enabling HTTP security headers – available on all websites upon request
• Akismet & reCAPTCHA spam protection – to protect your site against unwanted bot and spam entries
• Custom WordPress login URL – reduces brute force attacks by hiding the login URL. Soon to be available on all websites upon request
• 30-day update cycles – keeping your website up-to-date is vital. We are starting to roll out 30-day updates across all our sites
• And many more! – we have many more security features deployed such as server side protections, and on-site security fixes

Yes, we support both free SSL certificates and custom SSLs. Our free SSL certificates are generated by Cloudflare and are suitable for the majority of websites. However, we also support custom SSL certificates for websites that require them.

We can carry out performance optimizations on our Website and Dedicated Support plans. Here are some of the tasks we can perform to improve the speed of your site;

• Optimize Images
• Specify Image Dimension to Load in Proper Size Images
• Reduce Server Response Time
• Inline JS and CSS for small file
• Preload for Google fonts and local fonts
• Remove unused JS and CSS
• Minify Javascript and CSS
• Leverage Browser Caching
• Enable Compression
• Render-Blocking Resources
• Remove Query Strings
• Combine Requests
• Lazy Loading Images
• Inline Critical CSS
• Activate CDN Support
• And more

Get a FREE Website Performance & Security review here.

Yes, we have three options for backups:

1. Content Export (free) – This just includes website content such as page content, images, white papers, and blog posts, but does not include our WordPress theme, plugins, database, or web code.
2. Full Backup file ($499 fee*) – This includes all content plus our WordPress theme, plugins, database, and web code. (Licenses and some Pronto-specific plugins will be removed.)
3. Full Backup with complete migration ($1,999 fee) – This includes everything from option 2, plus a dedicated engineer to help you get set up on your new host. (Licenses and some Pronto-specific plugins will be removed.)

Why do we charge a fee?

We manage thousands of sites in a multi-site environment, meaning all sites live on the same server and database. Extracting your site from this shared environment requires time and labor from our engineers.

* This service is free if you are on our Elementor platform.

Yes, you will get a staging site, which is a direct copy of your live site.

The staging site IS for Pronto to run and test new updates and for you to review these updates. It can also be used for testing out new and existing plugins. All new plugins must be sent to Pronto to vet and install.

The staging site IS NOT for developing new layouts or pages. We won’t deploy the staging site to the live site, as this is likely to break the live site and lead to data loss.

We have just two limitations, on-disk space and site visits.

Disk Space

• You get 30GB of disk space for your website. This is sufficient for 99% of all sites we host, with the average site size being 0.5GB.
• We charge $50/m per additional 10GB used. We also offer image optimization and media clean-up to help reduce the size of your site.

Visits

• You get 100,000 visits per month.
• We charge $50/m per additional 100,000 visits.

What counts as a visit?

No. In order to keep your site secure and functional, we do not allow our customers to access the SFTP for their site. We also need to prevent large files being uploaded to our servers.

If you need to access your SFTP for any reason, submit a ticket and our WordPress specialists will help you.

Yes, we offer Technical Support for sites that are not hosted on our server infrastructure at a discounted rate of $75 per month. However, we cannot guarantee certain features, such as:

• Monthly WordPress updates – Core, plugin and theme files updates every month by human testers
• Hack fix guarantee – If your site is compromised while hosted with us, we’ll fix it for free
• Staging site– We provide each site with its own staging site to plan and test site updates
• Premium tier network – We host our sites on the best of Google’s Cloud Network
• Choose your data center – 30+ data centers to host your website from
• CDN Included – Speed up content delivery and reduce page load time with our HTTP/3-enabled CDN powered by Cloudflare
• 16 Dedicated PHP Workers – Used to execute simultaneous WordPress tasks quickly
• Server-level & Edge caching – Helps to keep your site loading quickly
• Latest Stable PHP Version – We use the latest PHP technology with PHP 8.0 and 8.1
• Secure WordPress hosting – Our host-chosen host provides state-of-the-art active and passive measures to stop attacks.
• SSL Certificates – This is included in every website we host as standard
• XML-RPC disabled – We disable known vulnerabilities to reduce the risk of brute force attacks
• Database Security & Secure File and Server Permissions – Our servers come with robust database security that protects your data at the source
• DDoS detection – We provide active measures to prevent downtime due to DDoS attacks
• Encrypted SFTP and SSH connections (no FTP) – We only use the most secure protocols to access server files

Here are a few things to be aware of if you decide to host your site

• • We recommend you keep your website up-to-date and perform major updates on a staging environment first
  • Please provide us with a staging environment, so our developer can perform major updates here before we implement it on the live site.
  • Make sure to back up your website frequently. We recommend doing it daily.
  • The credentials to access your website dashboard will be kept in Pronto’s password manager platform and shared with our team to ensure that all Pronto agents can access your website.

Yes! If you need us to maintain and support multiple websites, then we can come up with a custom and discounted plan based on what you need for each website. Please book a sales consultation to discuss your requirements.