Considering it was only back in the Summer of 2013 that we stated Pronto’s CSR (Corporate Social Responsibility) Program, we’ve been amazed at what we’ve been able to achieve so far. Our CSR adventure
If you need to find some information, what do you do? Do you dust down your encyclopedia, head to your local library, or phone a friend? An encyclo…what? No, these days you’ll do what
Over the past few years, the mobile market has increased by leaps and bounds, and next year, the total number of mobile searches will surpass desktop searches for the first time. You can’t afford
Great customer service is a lot of little things done well, and there’s no end to the list of improvements you and your team can make. When zeroing in on this list of improvements,
In November 2013 the Internet Corporation for Assigned Names and Numbers (ICANN) started allowing companies to apply for new domains under a wide selection of new top-level domains (TLDs). For now, only trademark holders
Awhile back, we locked our Research & Development Team in a room with an unlimited supply of instant noodles and told them not to come out until they had a new WordPress platform for
In order to truly satisfy and wow your customers, you need to know what the experience feels like yourself. This will help you internalize customer service and provide insights into ways you can improve
Customer service is everywhere. You can experience it with a bank teller, in a restaurant bathroom, at a gas station, from your gardener, and even your family and friends. It’s the way people or
The most effective businesses are constantly evolving to meet the needs of their customers. Just as fashion changes so do your customers’ habits, not to mention technology. No longer happy to see static pages