Any business owner knows that the customer is king. Customers are the reason a company exists. One of the most common reasons businesses fail is because they fail to keep their customers happy. Once you lose a customer, the cost of recovery could be up to six times the cost of acquiring the customer in the first place. On the other side of the spectrum, an increase in satisfaction of only eight percent can bring about an increase in profits of up to 28%. Happy campers are big business.
Would you like to increase your customers’ satisfaction but aren’t too sure how to go about doing so? This infographic below has some great ways your business can improve satisfaction.