Digital Marketing Blog & WordPress Resources for Small Businesses

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Stop trying to fix customer service problems that don’t exist

Great customer service is a lot of little things done well, and there’s no end to the list of improvements you and your team can make. When zeroing in on this list of improvements,

By Tim Kelsey
•
January 21, 2014

Uncategorized

The end of .com domains?

In November 2013 the Internet Corporation for Assigned Names and Numbers (ICANN) started allowing companies to apply for new domains under a wide selection of new top-level domains (TLDs). For now, only trademark holders

By Tim Kelsey
•
January 16, 2014

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Phoenix lets business websites soar to new heights!

Awhile back, we locked our Research & Development Team in a room with an unlimited supply of instant noodles and told them not to come out until they had a new WordPress platform for

By Tim Kelsey
•
January 15, 2014

Uncategorized

Expect and demand excellent customer service

In order to truly satisfy and wow your customers, you need to know what the experience feels like yourself. This will help you internalize customer service and provide insights into ways you can improve

By Tim Kelsey
•
January 3, 2014

Uncategorized

Pay attention to customer service everywhere

Customer service is everywhere. You can experience it with a bank teller, in a restaurant bathroom, at a gas station, from your gardener, and even your family and friends. It’s the way people or

By Tim Kelsey
•
December 14, 2013

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Pronto’s creative evolution continues

The most effective businesses are constantly evolving to meet the needs of their customers. Just as fashion changes so do your customers’ habits, not to mention technology. No longer happy to see static pages

By Tim Kelsey
•
November 26, 2013

Online Advertising

Connect your online and offline conversion analytics with Call Tracker

Have you heard the good news? We recently released an add-on service that allows you to not only track how many calls are coming through your website, but also how those people discovered your

By Tim Kelsey
•
November 14, 2013

Resources to build, maintain, and promote your WordPress website

Stop trying to fix customer service problems that don’t exist

The end of .com domains?

Phoenix lets business websites soar to new heights!

Interview with social media expert and entrepreneur Gary Vaynerchuk

Expect and demand excellent customer service

Pay attention to customer service everywhere

Pronto’s creative evolution continues

Google Hummingbird – everything you’ve always wanted to know (but were too afraid to ask)

Connect your online and offline conversion analytics with Call Tracker

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